There are two main parts to Radio Aid System – the Transmitter and the Receiver.
We have a video below we strongly encourage you to view, it demonstrates some of the most popular parts of a Phonak Roger system, what they look like and how they work together. The video also has subtitles if you are struggling to hear the commentary. Once you have watched the video and considered all the information below you should have a good idea of what you need.
N.B. If you need our advice, to advise you properly we absolutely need the brand AND model of hearing instruments you are using, as well as the situations you are struggling in and what you are hoping to address with this wonderful technology.
Phonak Roger Transmitters
Phonak Roger Pen
In the majority of cases the main (primary) transmitter we supply to work with Roger receivers in a Phonak Roger system is the Phonak Roger Pen.
It is a very versatile piece of technology and is fantastic for personal use and in small groups, if you intend to use the equipment in an educational setting the most appropriate Roger transmitter may be different, or if you want it all to work in larger groups this may change also.
Our recommendation is that a single Roger Pen is absolutely fine in one to one situations and in small groups, also a round table of up to 8-10 people perhaps, and to reduce the numbers down a little with severe / profound hearing loss.
Phonak Roger Clip-on Mic
Then you might want to consider adding extra Roger transmitters to the mix, in a meeting scenario around a table you might add Phonak Roger Clip-on Mics to be used by the chairman of the meeting (maybe other key people as well), and you keep hold of the Pen to control what you emphasise in the meeting along with the Clip-on Mic (s).
*Please note – using 2 pens in a network does not give any benefit over using a Pen and a Clip-on Mic, the first (primary) Pen (the one that is switched on first) retains its automatic microphone modal behaviour but a secondary Pen in a network stays in ‘lanyard mode’ ie behaves in the same way as a Clip-on Mic – which is a lower priced device.
Phonak Roger Table Mic
For larger meetings (say in a corporate environment) it may be more appropriate to consider the Phonak Roger Table Mic which works really well for larger groups. Depending on the area to be covered dictates the number of Table Mics required.
Phonak Roger Receivers
Phonak Roger Ear Level Receivers
At FM Hearing Systems we can supply Phonak Roger receivers that conveniently clip to the bottom of your hearing aids (if you wear BTE (behind the ear) hearing aids), tucked away neatly and discreetly, or you can wear a neck worn receiver with nothing clipped to your hearing aids.
Mostly and where we can, we advise that people use ear level receivers, particularly when wearing ‘behind the ear’ hearing aids, and where ‘ear level’ is not possible often there is an alternative with some kind of neck worn receiver.
Phonak Roger ear level receivers can be universal (Like Phonak Roger X – they work in conjunction with any brand of hearing aid) or Integrated – they are specially designed to work with specific Phonak ‘behind the ear’ hearing aids, matching in design with Phonak hearing aids in colour etc).
If the hearing aid wearer is using any brand of hearing aid but Phonak the choice of ear level receiver needs to be Roger X, if the wearer is using Phonak hearing aids the alternatives are Integrated or Roger X.
The image to the left shows firstly a Phonak hearing aid with an integrated receiver attached, and then a Phonak hearing aid with a DAI shoe (used with all different brands of hearing aids as an interface to connect to Roger X receivers) and a Roger X receiver.
Top Tip for Phonak hearing aid wearers – integrated receivers are a little more elegant for sure, but it is worth considering how long you will be using your present Phonak hearing aids. If it is reasonably likely within a few years the hearing aids will be changed for a different model (Phonak or other brand), a universal receiver such as a Phonak Roger X may be a better option.
A Roger X can be used on a future model of hearing aid with only the minimal cost of an audio shoe (currently £20.00). This means the whole system can be used on any new hearing aids without the expense of new receivers.
Also it’s worth noting that the integrated receivers can be colour coded to your Phonak hearing aids, but the Roger X always only comes in the one colour – silver.
The best way to frame the choice between universal and integrated receivers is that it’s a straight choice between practicality and cosmetics – certainly worth some consideration!
Phonak Roger Neck Worn Receivers
A question sometimes asked of us when clients are considering purchasing a Phonak Roger system is ‘Should I save some money and go for a Phonak Roger Mylink neckloop receiver or spend more money and choose Phonak Roger ear level receivers?’
There are a number of advantages to using ear level receivers as opposed to a neck worn device like Phonak Roger Mylink. There is less to worry about, the receivers are always on and ready, the person using the equipment only has to concern themselves with the transmitter.
Using ear level Roger receivers the audio sent from a Roger transmitter is received straight to the hearing aid with no real loss of audio quality as a direct input, whereas using a Roger Mylink neckloop it receives the audio and it is converted to a telecoil audio signal (loop) to be received by the telecoil (T position) of the hearing aid.
Roger ear level receivers are more expensive than a Roger Mylink neckloop but against that the negatives are as below;
Interference: As soon as you switch a hearing aid to “T” there is the potential problem of occasionally picking up inductive interference from mains wiring (including overhead power cables and under floor heating), alarms, routers, fluorescent lighting strips, computer screens and other mains equipment nearby. If there are other loop systems nearby (for instance a room loop in the vicinity) one system can clash with the other. This can all be avoided by using ear level receivers.
Consistency: with a neckloop as you move your head around the sound level will vary and you may experience hotspots or even audio dropouts. This can be avoided to a degree by placing the neckloop under a jumper so it does not move around. With ear level receivers the wireless transmission is direct, from the sound source to the transmitter to the hearing aid. With a neckloop the sound needs to be transferred via the transmitter, to the neckloop and then to the hearing aid.
Sound quality: the frequency response of a neckloop is limited compared to using an ear level receiver via direct input. A Phonak Roger Mylink will offer a frequency range up to about 5.5kHz (a limitation of telecoil technology) whereas using ear level receivers the bandwidth is increased to near 7.5kHz.
Just to confuse things a little there is another option – a streamer bundle. A lot of hearing aids available now are wireless compatible and can use something generically called a ‘streamer’. In some instances (not all) they have an audio interface with three little sockets called a europlug. You can plug a Roger X universal receiver into this socket, and with the combination of a Roger Pen, a Roger X and a streamer you have an alternative way of using Phonak Roger with hearing aids. Here are some examples.
Take Home Point : A Roger Mylink is a good alternative if ear level receivers can’t be used, but wherever ear level receivers can be used, performance is paramount and finances permit, ear level receivers should be the preferred choice. A good alternative in between the two is a streamer bundle. We usually recommend in this order – Ear Level, Streamer Bundle, Mylink.
Phonak Roger and Telephony
Phonak Roger transmitters can be used with a mobile phone where the callers voice streams wirelessly into the hearing aid(s). If you wear two hearing aids the call streams direct into both ears and makes full use of the response of the hearing aids, matching your hearing loss – calls were never clearer!
The same result can be achieved with a landline telephone too, but it has to be a corded handset or headset for it to work (in conjunction with an adapter we can supply). It does not work with cordless phones.
Some Phonak and Widex hearing aids are also compatible with a wireless cordless telephone for the home. They work without Roger and stream straight to both hearing aids, again making full use of the response of the hearing aids – same great results. N.B. This type of cordless wireless phone only works on an analogue telephone line so not suitable for most office telephony.
Phonak Roger and VAT
If you intend to use Phonak Roger equipment for personal use only (with no business element and paid for out of personal funds), your purchase may be free from VAT, please read this.
So, if you need our advice, to advise you properly we absolutely need the brand AND model of hearing instruments you are using. Also the products you are interested in if you already have an idea of that, as well as the situations you are struggling with and what you are hoping to address.
With BTE (behind the ear) hearing aids we need the detail that is printed on the spine of the aids, with ITE (in the ear) hearing aids we need the serial number that is printed on the shell or listed on your paperwork. Tip – If unsure take a clear and unblurred picture on your mobile phone and email it across to us.
You can email us with as much detail as possible regarding your requirements if you are sure you know what you want / need, and if you are still a little unsure of what you specifically need we suggest you complete our Product Guidance Questionnaire. Once completed we will email you a comprehensive breakdown of products and prices.
Website is exceptionally easy to navigate. Ordered two Phonak CP1 phones which are no longer made and was a real struggle trying to locate. Ordered through FM Hearing Systems and they arrived the very next day. Very please with the service - will use again.
Quick replies to emails regarding equiment and once ordered the equipment arrived the next day
Very happy with their service, as all my emails requesting information or assistance is attended to very promptly.
Excellent service and advice over the phone Thoroughly recommend and will use again
Fast efficient service would recommend to everyone.
FM Hearing Systems made me happy by refunding the cost of an unnecessary piece of equipment that my assessor said I would need, and sending the small optical cable that I actually did need. No fuss, no quibble, just first class service, as always. The team is a credit to the company. Thanks you all of you 🙂
Excellent service and advice I thoroughly recommend this organisation
Exceeding expectations when it comes to customer service. Gill is a diamond!
Well, I haven’t had my repair back yet but I’ve been dealing with you for 4 years now and the service is second to none. Pail answers queries out of hours always, not that I encourage that for a happy marriage!
It is being used by our Grand daughter in school, she is very pleased with the results. She found it easy to set up and was able to tell her teachers how to use it.
Got what I ordered the next day. Good service, good advice and good price
Fast efficient service and staff are always knowledgeable and helpful 🙂 Thank you
Quick and efficient service. Thank you
Nothing's to much trouble for them.
Fast courteous service...i have always found everyone I've spoken to in the company very helpful. Thank you 🙂
Fantastic customer services and brilliant advice before purchase with no pressure to buy.
Excellent advice before purchase. Fast delivery. Excellent customer service with no pressure to buy just good clear advice on all products
When I called, Shaun was very helpful in pointing me at the specific piece of equipment that I required. My order was placed later on Tuesday afternoon and it arrived on Thursday morning. I had a follow-up e-mail to inform me that my order was received, another whenit was packaged and despatched. FM Hearing couldnot have been more helpful and efficient. I would definitely recommend them to anyone who is in need of auxilliary equipment for hearing aids.
Fantastic advice before purchase. Very quick delivery arrived within 2 days of ordering. Would highly recommend.
Once I had contacted the company by email, I had an almost immediate response and it was on a Saturday which is pretty exceptional! The equipment has not been set up by my audiologist yet but the service and personal contact from FM Hearing Systems is very good indeed
Superlative servcie. Nothing is ever too much trouble. the repair on my Roger Pen was turned around within days. Only issue is that the MicroUSB connection is a weak point.