There are two main parts to Radio Aid System – the Transmitter and the Receiver.
Phonak Roger Transmitters
Phonak Roger Select and Phonak Roger Pen
In the majority of cases the main (primary) transmitter we supply to work with Roger receivers in a Phonak Roger system is either the Phonak Roger Select or the Phonak Roger Pen. Probably the best way to think about whether to choose a Roger Select or a Roger Pen (you would not choose both) as your primary transmitter is this; Select is suited best for personal, social use and when you are using it mainly sat at a desk / table meeting type scenario, and Pen is best suited when you are using it in very fluid situations, when you are on your feet and moving around a lot while using it.
They are both very versatile pieces of technology to be used in noisy situations, small groups and meetings. If you intend to use the equipment in an educational setting the most appropriate Roger transmitter may be different, or if you want it all to work in larger groups this may change also.
Our recommendation is that a single Roger Pen or Select is absolutely fine in one to one situations and in small groups up to 8 people perhaps, and to reduce the numbers down a little with severe / profound hearing loss.
Phonak Roger Clip-on Mic
Then you might want to consider adding extra Roger transmitters to the mix, in a meeting scenario around a table you might add Phonak Roger Clip-on Mics to be used by the chairperson of the meeting (maybe other key people as well), and you keep hold of the Pen to control what you emphasise in the meeting along with the Clip-on Mic (s).
Phonak Roger Table Mic
For larger meetings (say in a corporate environment) it may be more appropriate to consider the Phonak Roger Table Mic which works really well for larger groups. Depending on the area to be covered dictates the number of Table Mics required.
Here are some product videos
Phonak Roger Receivers
Phonak Roger Ear Level Receivers
At FM Hearing Systems we can supply Phonak Roger receivers that conveniently clip to the bottom of your hearing aids (if you wear BTE (behind the ear) hearing aids), tucked away neatly and discreetly, or you can wear a neck worn receiver with nothing clipped to your hearing aids.
Mostly and where we can, we advise that people use ear level receivers, particularly when wearing ‘behind the ear’ hearing aids, and where ‘ear level’ is not possible often there is an alternative with some kind of neck worn receiver.
Phonak Roger ear level receivers can be universal (Like Phonak Roger X – they work in conjunction with any brand of hearing aid) or Integrated – they are specially designed to work with specific Phonak ‘behind the ear’ hearing aids, matching in design with Phonak hearing aids in colour etc).
If the hearing aid wearer is using any brand of hearing aid but Phonak the choice of ear level receiver needs to be Roger X, if the wearer is using Phonak hearing aids the alternatives are Integrated or Roger X.
The image to the left shows firstly a Phonak hearing aid with an integrated receiver attached, and then a Phonak hearing aid with a DAI shoe (used with all different brands of hearing aids as an interface to connect to Roger X receivers) and a Roger X receiver.
Top Tip for Phonak hearing aid wearers – integrated receivers are a little more elegant for sure, but it is worth considering how long you will be using your present Phonak hearing aids. If it is reasonably likely within a few years the hearing aids will be changed for a different model (Phonak or other brand), a universal receiver such as a Phonak Roger X may be a better option.
A Roger X can be used on a future model of hearing aid with only the minimal cost of an audio shoe (currently £20.00). This means the whole system can be used on any new hearing aids without the expense of new receivers.
Also it’s worth noting that the integrated receivers can be colour coded to your Phonak hearing aids, but the Roger X always only comes in the one colour – silver.
The best way to frame the choice between universal and integrated receivers is that it’s a straight choice between practicality and cosmetics – certainly worth some consideration!
Phonak Roger Neck Worn Receivers
A question sometimes asked of us when clients are considering purchasing a Phonak Roger system is ‘Should I save some money and go for a Phonak Roger Mylink neckloop receiver or spend more money and choose Phonak Roger ear level receivers?’
There are a number of advantages to using ear level receivers as opposed to a neck worn device like Phonak Roger Mylink. There is less to worry about, the receivers are always on and ready, the person using the equipment only has to concern themselves with the transmitter.
Using ear level Roger receivers the audio sent from a Roger transmitter is received straight to the hearing aid with no real loss of audio quality as a direct input, whereas using a Roger Mylink neckloop it receives the audio and it is converted to a telecoil audio signal (loop) to be received by the telecoil (T position) of the hearing aid.
Roger ear level receivers are more expensive than a Roger Mylink neckloop but against that the negatives are as below;
Interference: As soon as you switch a hearing aid to “T” there is the potential problem of occasionally picking up inductive interference from mains wiring (including overhead power cables and under floor heating), alarms, routers, fluorescent lighting strips, computer screens and other mains equipment nearby. If there are other loop systems nearby (for instance a room loop in the vicinity) one system can clash with the other. This can all be avoided by using ear level receivers.
Consistency: with a neckloop as you move your head around the sound level will vary and you may experience hotspots or even audio dropouts. This can be avoided to a degree by placing the neckloop under a jumper so it does not move around. With ear level receivers the wireless transmission is direct, from the sound source to the transmitter to the hearing aid. With a neckloop the sound needs to be transferred via the transmitter, to the neckloop and then to the hearing aid.
Sound quality: the frequency response of a neckloop is limited compared to using an ear level receiver via direct input. A Phonak Roger Mylink will offer a frequency range up to about 5.5kHz (a limitation of telecoil technology) whereas using ear level receivers the bandwidth is increased to near 7.5kHz.
Just to confuse things a little there is another option – a streamer bundle. A lot of hearing aids available now are wireless compatible and can use something generically called a ‘streamer’. In some instances (not all) they have an audio interface with three little sockets called a europlug. You can plug a Roger X universal receiver into this socket, and with the combination of a Roger transmitter, a Roger X and a streamer you have an alternative way of using Phonak Roger with hearing aids.
Take Home Point : A Roger Mylink is a good alternative if ear level receivers can’t be used, but wherever ear level receivers can be used, performance is paramount and finances permit, ear level receivers should be the preferred choice. A good alternative in between the two is a streamer bundle. We usually recommend in this order – Ear Level, Streamer Bundle, Mylink.
Phonak Roger and Telephony
Phonak Roger transmitters can be used with a mobile phone where the callers voice streams wirelessly into the hearing aid(s). If you wear two hearing aids the call streams direct into both ears and makes full use of the response of the hearing aids, matching your hearing loss – calls were never clearer!
The same result can be achieved with a landline telephone too, but it has to be a corded handset or headset for it to work (in conjunction with an adapter we can supply). It does not work with cordless phones.
Some Phonak and Widex hearing aids are also compatible with a wireless cordless telephone for the home. They work without Roger and stream straight to both hearing aids, again making full use of the response of the hearing aids – same great results. N.B. This type of cordless wireless phone only works on an analogue telephone line so not suitable for most office telephony.
Phonak Roger and VAT
If you intend to use Phonak Roger equipment for personal use only (with no business element and paid for out of personal funds), your purchase may be free from VAT, please read this.
So, if you need our advice, to advise you properly we absolutely need the brand AND model of hearing instruments you are using. Also the products you are interested in if you already have an idea of that, as well as the situations you are struggling with and what you are hoping to address.
With BTE (behind the ear) hearing aids we need the detail that is printed on the spine of the aids, with ITE (in the ear) hearing aids we need the serial number that is printed on the shell or listed on your paperwork. Tip – If unsure take a clear and unblurred picture on your mobile phone and email it across to us.
You can email us with as much detail as possible regarding your requirements if you are sure you know what you want / need, and if you are still a little unsure of what you specifically need we suggest you complete our Product Guidance Questionnaire. Once completed we will email you a comprehensive breakdown of products and prices.
I had previously conversed with Paul from FM Hearing on Action For Hearing Loss web forum when he answered several questions I had thrown out there to the community. It was a nice surprise that Access for Work put me in touch with him to obtain my Roger gear and as expected Paul and his team gave me me fantastic service with good advice and speedy responses to my messages. Initially I was given a Roger Pen, X3 receiver and an audio shoe for my Phonak HA, however I did not like how much length this set up added to my hearing aid as well as the fact the HA was now no longer resistant to rain. Paul was happy to swap out the X3 and shoe for an integrated receiver which is so much more pleasing to the eye and retains the water proof nature of my HA. The Roger Pen itself is an awesome bit of kit that has helped me at meetings and especially in regards to using my mobile phone. I have yet to have an audiologist to fine tune the set up to my hearing aid but am certain when that is done I will be even more impressed. FM Hearing provide easy to follow instructions that you hand to the audiologist so that the HA can be set to work at it best. I would just like to add that I found the integrated receiver gives are more pleasing tone than the X3 and audio shoe combo which to me seemed way to bassy and had a bit of an echo effect. This is just my own experience and your mileage may vary. Many thanks to Paul and his team for the professional way they conduct their business.
Excellent customer service. Helpful and knowledegable when I phoned with a query. Very quick delivery.
Excellent customer service!
Great product, great service.
Very quick to respond to my query and to provide a solution. The DAI shoes were ordered and in the post super quick, and I recieved them the next day. Great service, thank you.
Excellent and friendly customer service during a telephone query. Prompt and well packaged delivery of the item I ordered.
I needed replacement shoes for my hearing aid & exchanged emails with Gill yo get the order correct. I was very impressed with the advice & brilliant customer service. The shoes arrived the next day.
I received excellent service and prompt delivery of a replacement Roger pen, Thank you
The Trainer was very helpful and friendly explained everything I needed to know. The Roger Pen would be in great use for answering calls and also in meetings. I will be able to hear more without having to struggle and it would help my confidence in the work place. Would definitely recommend.
Because I can hear the phone which I was not able to until I purchased some new shoes for my hearing aids
Was advised on which product I needed to purchase. It arrived quickly and well packaged.
They help me to do one of the jobs at work that is a very big part. I have to answer phones and since I have hat the systems I have been able to do that. I have just experience it go wrong and was not able to listen on the phones not even at home. Thanks
I acquired the Roger system through Access to Work and have purchased an extra docking station and telephone adapter for home. I found listening in noisy places easier using the pen and the trainer Amanda was brilliant on my training day, explaining to me an my manager how the pen works. Thank you so much.
Very quick and efficient
Great service arrived 2 days from placing the order in time for my weeks holiday
No fuss efficiency as standard. Exemplary customer service.
The item I ordered was exactly what I wanted. About half an hour after I placed my order, I got a personal email from the FM Hearing Systems team to let me know that my order was on its way. And it arrived the next day. Brilliant customer service.
Very good service as usual but very expensive ,thanks for the service
Service was exceptionally good, even went out of their way to expedite a shipment between Christmas and New Year whenbthenoffice was officially closed. Cannot praise the team at FM enough. Would unreservedly r commend them ever time.
Perfect product deliveried in no time at all. Great price as well.
Very quick and friendly service. Item turned up in two days with free delivery. Very competitive prices - cheapest by far for what we needed. Would definitely use again.