Need Help Choosing?2018-06-05T07:59:42+00:00

There are two main parts to Radio Aid System – the Transmitter and the Receiver.

Phonak Roger Transmitters

Phonak Roger Select and Phonak Roger Pen

In the majority of cases the main (primary) transmitter we supply to work with Roger receivers in a Phonak Roger system is either the Phonak Roger Select or the Phonak Roger Pen. Probably the best way to think about whether to choose a Roger Select or a Roger Pen (you would not choose both) as your primary transmitter is this; Select is suited best for personal, social use and when you are using it mainly sat at a desk / table meeting type scenario, and Pen is best suited when you are using it in very fluid situations, when you are on your feet and moving around a lot while using it.

They are both very versatile pieces of technology to be used in noisy situations, small groups and meetings. If you intend to use the equipment in an educational setting the most appropriate Roger transmitter may be different, or if you want it all to work in larger groups this may change also.

Our recommendation is that a single Roger Pen or Select is absolutely fine in one to one situations and in small groups up to 8 people perhaps, and to reduce the numbers down a little with severe / profound hearing loss.

Phonak Roger Clip-on Mic

Then you might want to consider adding extra Roger transmitters to the mix, in a meeting scenario around a table you might add Phonak Roger Clip-on Mics to be used by the chairperson of the meeting (maybe other key people as well), and you keep hold of the Pen to control what you emphasise in the meeting along with the Clip-on Mic (s).

Phonak Roger Table Mic

For larger meetings (say in a corporate environment) it may be more appropriate to consider the Phonak Roger Table Mic which works really well for larger groups. Depending on the area to be covered dictates the number of Table Mics required.

Here are some product videos

Phonak Roger Receivers

Phonak Roger Ear Level Receivers

At FM Hearing Systems we can supply Phonak Roger receivers that conveniently clip to the bottom of your hearing aids (if you wear BTE (behind the ear) hearing aids), tucked away neatly and discreetly, or you can wear a neck worn receiver with nothing clipped to your hearing aids.

Mostly and where we can, we advise that people use ear level receivers, particularly when wearing ‘behind the ear’ hearing aids, and where ‘ear level’ is not possible often there is an alternative with some kind of neck worn receiver.

Phonak Roger ear level receivers can be universal (Like Phonak Roger X – they work in conjunction with any brand of hearing aid) or Integrated – they are specially designed to work with specific Phonak ‘behind the ear’ hearing aids, matching in design with Phonak hearing aids in colour etc).

If the hearing aid wearer is using any brand of hearing aid but Phonak the choice of ear level receiver needs to be Roger X, if the wearer is using Phonak hearing aids the alternatives are Integrated or Roger X.

The image to the left shows firstly a Phonak hearing aid with an integrated receiver attached, and then a Phonak hearing aid with a DAI shoe (used with all different brands of hearing aids as an interface to connect to Roger X receivers) and a Roger X receiver.

Top Tip for Phonak hearing aid wearers – integrated receivers are a little more elegant for sure, but it is worth considering how long you will be using your present Phonak hearing aids. If it is reasonably likely within a few years the hearing aids will be changed for a different model (Phonak or other brand), a universal receiver such as a Phonak Roger X may be a better option.

A Roger X can be used on a future model of hearing aid with only the minimal cost of an audio shoe (currently £20.00). This means the whole system can be used on any new hearing aids without the expense of new receivers.

Also it’s worth noting that the integrated receivers can be colour coded to your Phonak hearing aids, but the Roger X always only comes in the one colour – silver.

The best way to frame the choice between universal and integrated receivers is that it’s a straight choice between practicality and cosmetics – certainly worth some consideration!

Phonak Roger Neck Worn Receivers

A question sometimes asked of us when clients are considering purchasing a Phonak Roger system is ‘Should I save some money and go for a Phonak Roger Mylink neckloop receiver or spend more money and choose Phonak Roger ear level receivers?’

phonak-roger-xThere are a number of advantages to using ear level receivers as opposed to a neck worn device like Phonak Roger Mylink. There is less to worry about, the receivers are always on and ready, the person using the equipment only has to concern themselves with the transmitter.

Using ear level Roger receivers the audio sent from a Roger transmitter is received straight to the hearing aid with no real loss of audio quality as a direct input, whereas using a Roger Mylink neckloop it receives the audio and it is converted to a telecoil audio signal (loop) to be received by the telecoil (T position) of the hearing aid.

Phonak Roger Pen and Roger MylinkRoger ear level receivers are more expensive than a Roger Mylink neckloop but against that the negatives are as below;

Interference: As soon as you switch a hearing aid to “T” there is the potential problem of occasionally picking up inductive interference from mains wiring (including overhead power cables and under floor heating), alarms, routers, fluorescent lighting strips, computer screens and other mains equipment nearby. If there are other loop systems nearby (for instance a room loop in the vicinity) one system can clash with the other. This can all be avoided by using ear level receivers.

Consistency: with a neckloop as you move your head around the sound level will vary and you may experience hotspots or even audio dropouts. This can be avoided to a degree by placing the neckloop under a jumper so it does not move around. With ear level receivers the wireless transmission is direct, from the sound source to the transmitter to the hearing aid. With a neckloop the sound needs to be transferred via the transmitter, to the neckloop and then to the hearing aid.

Sound quality: the frequency response of a neckloop is limited compared to using an ear level receiver via direct input. A Phonak Roger Mylink will offer a frequency range up to about 5.5kHz (a limitation of telecoil technology) whereas using ear level receivers the bandwidth is increased to near 7.5kHz.

Just to confuse things a little there is another option – a streamer bundle. A lot of hearing aids available now are wireless compatible and can use something generically called a ‘streamer’. In some instances (not all) they have an audio interface with three little sockets called a europlug. You can plug a Roger X universal receiver into this socket, and with the combination of a Roger transmitter, a Roger X and a streamer you have an alternative way of using Phonak Roger with hearing aids.

Take Home Point : A Roger Mylink is a good alternative if ear level receivers can’t be used, but wherever ear level receivers can be used, performance is paramount and finances permit, ear level receivers should be the preferred choice. A good alternative in between the two is a streamer bundle. We usually recommend in this order – Ear Level, Streamer Bundle, Mylink.

Phonak Roger and Telephony

Phonak Roger transmitters can be used with a mobile phone where the callers voice streams wirelessly into the hearing aid(s). If you wear two hearing aids the call streams direct into both ears and makes full use of the response of the hearing aids, matching your hearing loss – calls were never clearer!

The same result can be achieved with a landline telephone too, but it has to be a corded handset or headset for it to work (in conjunction with an adapter we can supply). It does not work with cordless phones.

Some Phonak and Widex hearing aids are also compatible with a wireless cordless telephone for the home. They work without Roger and stream straight to both hearing aids, again making full use of the response of the hearing aids – same great results. N.B. This type of cordless wireless phone only works on an analogue telephone line so not suitable for most office telephony.

Phonak Roger and VAT

If you intend to use Phonak Roger equipment for personal use only (with no business element and paid for out of personal funds), your purchase may be free from VAT, please read this.

Summary

So, if you need our advice, to advise you properly we absolutely need the brand AND model of hearing instruments you are using. Also the products you are interested in if you already have an idea of that, as well as the situations you are struggling with and what you are hoping to address.

With BTE (behind the ear) hearing aids we need the detail that is printed on the spine of the aids, with ITE (in the ear) hearing aids we need the serial number that is printed on the shell or listed on your paperwork. Tip – If unsure take a clear and unblurred picture on your mobile phone and email it across to us.

You can email us with as much detail as possible regarding your requirements if you are sure you know what you want / need, and if you are still a little unsure of what you specifically need we suggest you complete our Product Guidance Questionnaire. Once completed we will email you a comprehensive breakdown of products and prices. Here is a brochure to download.

Customer Reviews

4.87 Average

152 Reviews

Anonymous

I have an FM system which works very well and now have the headset so it is easier for me to use Skype for meetigns. FM Hearing Systems are always very helpful to me with any queries I have on the equipment and would recommend them as a provider.

Chris P

FM Hearing Systems supplied my new Rice Pen system a couple of years ago & provided a first class service. A couple of times a shoe has become faulty & was replaced when I was informed that they were still under guarantee. Whenever I have contacted them with a query they are only too pleased to help. Can't fault their customer care. Would highly recommend them.

Ashley d

Outstanding service. I had some problems with my Phonak Roger Pen which required me to send the pen to FM Hearing Systems. The problem was rectified and returned on the same day at no cost. They were also able to answer some of my technical questions by return even after hours. Top marks for going the extra mile. Thank you.

Janet C

You were able to help me and advise me what I needed - shame you could not fit it to my hearing aid.

Anonymous

IT ARRIVED THE NEXT DAY

Karen R

Having received my Roger pen and clip on mic and telephone adapter I found all the information very easy to understand and it has helped me tremendously within my workplace then I had my training and found out even more ways this little. Device is worth its weight in gold to so rone with hearing difficulties and wow I also found out all the extra ways the pen and equipment can enhance my life and even connect to my mobile device I absolutely love it and now my work and life is so much more enhanced in more ways than I can ever explain I certainly recommend This product and only wish I had access to this five years ago x

Alison P

ordered phone on behalf of my elderly father, contact excellent, delivery great. 1st class service.

Ruth M

FM Hearing Systems answered my questions before I bought my receiver and put my mind at ease.

Claire J

Fantastic support. Friendly people (thank you Paul!). They know their stuff!

Andy E

Excellent service as always. Great comms and very quick delivery.

Ruth M

Amazing customer service! The Roger 10 receiver is great! Works perfectly!

Bronwen S

Very good professional information, good prices and delivery

Anonymous

A part broke so I called to replace it. The person I spoke to was very helpful and when I ordered the part it arrived quickly.

Kay S

Brilliant that FM were the only place to source a phione to link with my Hearing Aids. Disgraceful that Phonak's new models do not sync with my aids. They cost £3000. Thanks FM for keeping the older Phonak phone alive. And many thanks for the advice on VAT!

Kevin G

Very positive experience.

Gillian F

Excellent service as usual, prompt delivery

Philip S

I am impressed by how speedily FM Hearing Systems responds to queries and completes and delivers orders. Advice is reliable and objective and focused on the customers' needs.

Anonymous

Fantastic service - knowledgeable, quick, and reliable. Thank you very much.

Graham G

Delivered promptly next day after ordering online - as previous purchases from them. Also important advanced feedback email received from FM Hearing Systems regarding a required firmware update to allow my coupling the purchase with an existing Roger Pen system, which they knew from their records, that I possessed. Saved me lot of time resolving potential problems and chasing answers after arrival - so many thanks to Gill for the caring service provided.

Stephen B

The USB Headset Conversion Pack for Phonak Roger is an excellent piece of equipment. I have a Cochlear Implant and was worried I would not be able to communicate well when my employer switched over to Skype telephony via a laptop. I am much more confident making calls now. Thank You!

Graham G

Not just "Very Good" but "Outstanding" service from FM Hearing Systems' staff. When spending many hundreds of pounds on a purchase you really need independent, sensible advice, especially when it's a complex device like the Phonak Roger system having various options to go for. I asked the same emailed questions simultaneously of several suppliers as well as my audiology dept prior to purchase, and FM's response was received within hours as well as being complete, appropriate and detailed, with my options clearly laid out for me to decide on choices rather than any hard sell - and proved completely accurate after purchase. The others took 3 days or more to respond (including the manufacturer) and were less complete and superfluous, sometimes providing little more than on their website, nothing like the detail FM had explained for me. The Roger System is a life changer - so a huge thanks to FM for all their help in giving me confidence to spend such a lot of money - it was worth it, and they deserve nothing but the highest praise.