If you need any help or advice we are here to help, just ask! The easiest way to contact us is via our contact form below, please give us as much info as you can so we can most efficiently deal with your query.
We’ll get back to you really quickly (if not straight away, usually within a couple of hours maximum). Or…you can email us directly by clicking this link if you prefer.
We can also take phone calls at 01535 279285 – (select option 1) if you would rather have a quick chat, but if we can’t take your call when you ring, (we might be speaking to another client) just complete the contact form and ask for a call back, we’ll ring you back soon!
Frequently Asked Questions
Before you contact us you might find the answer to your query within our FAQ’s section below.
If you can’t see the answer to your query below fill in the handy contact form to the left and we’ll get back to you very quickly.
A Radio Aid is a wireless communication system designed to help hearing aid wearers overcome understanding speech in some of the more difficult listening environments. Examples are hearing at distance, hearing in noisy and challenging environments, and generally helping the hard of hearing interacting with the people around them. Radio Aids can be thought of as a supplementary improvement to hearing aids, a way to turbo boost performance of hearing aids in difficult environments!
A Radio Aid consists of a transmitter, which can pick up speech and transmit it via radio waves directly to the receiver, and in turn in to the hearing instrument. The transmitter can also be used to send other sounds to the receiver like TV, telephone, MP3 players, Sat Navs etc. Some transmitters are capable of accepting audio via Bluetooth from mobile phones for instance.
Hearing in background noise is the most difficult listening situation for anyone with a hearing loss. The greater the degree of hearing loss the more difficult it is to hear in noise. Using a Radio Aid can make it easier for to hear:
I. in background noise
ii. when the speaker is at a distance
iii. when the room has a lot of echo (reverberation)
In particular users of hearing instruments complain about hearing in the car, listening to television and understanding speech in noise. All of these situations can be improved using a Radio Aid.
A Radio Aid can either be used with an ear level receiver fitted to the hearing aid semi permanently, or by utilising the telecoil in the hearing aids along with an around the neck receiver.
Yes, you can use a Radio Aid with hearing aids from any manufacturer. Phonak hearing aids can make use of integrated receivers designed especially for particular models, and other manufacturers can make use of universal receivers with a special audio shoe to negate the need for a neck worn loop receiver.
You can use the audio cable provided with the transmitter to make a ‘hard connection’ from any device that has an appropriate ‘audio out’. You may need an adapter to make it all fit together but these are very cheap and easy to find.
A transmitter can be paired via Bluetooth with most mobile phones so wireless and hands free high quality audio conversations are possible. We can supply a telephone adapter which effectively converts a landline telephone in the same way.
Should you wish your child to use their system in an educational setting, we advise that you contact your School/LEA Sensory Support Team in the first instance for advice on what equipment is currently used at school. After obtaining this information, and approval to use the system at school from the School/LEA Sensory Support Team, please forward any relevant information to us.
With Phonak Roger Systems there are no issues with frequencies worldwide. It used to be that with the older FM technology different frequencies were used around the world, but with Phonak Roger that is no longer a worry.
This type of scenario is indeed possible, a typical package to address this need might be a speaker wearing either a Roger Pen or Clip-on Mic, and members of the audience wearing Roger Mylink receivers (to a transmitting distance in ideal free field conditions of 20-30 metres). The Mylink receivers would need to be 02 band and the members of the audience would need to have a telecoil program enabled on their hearing aids. This system would work with any brand of hearing aid worn as long as a telecoil was available and selected.
Roger is a Phonak proprietary protocol. Roger is tap-proof as the Roger Network ID is only known by connected Roger device. Tap-proof means that a Roger receiver which does not know the Roger Network ID of the Roger transmitter is not able to decode the Roger signal. It is impossible to connect a Roger receiver without receiving a connection from the Roger transmitter. So it is the owner of the Roger transmitter who determines which Roger receiver can receive the Roger signal.
We can supply everything that is available on the market including products from Comfort Audio, Oticon and Widex, however Phonak are by far the market leader and our supplier of choice.
As a UK based company we only ship our products to UK addresses. Sorry!
Need info about hearing aids and hearing loss?
If so, why not let us help you fill in some of those gaps? We can send you a FREE easy to understand Information Guide – we’ll email it to you over the next 7 days in easily digestible daily sections. After reading our information (it is written in plain English…) you WILL have a good basic understanding of everything you need to know about the subject. Click here for a FREE Guide to Hearing Loss
Because I can hear the phone which I was not able to until I purchased some new shoes for my hearing aids
Was advised on which product I needed to purchase. It arrived quickly and well packaged.
They help me to do one of the jobs at work that is a very big part. I have to answer phones and since I have hat the systems I have been able to do that. I have just experience it go wrong and was not able to listen on the phones not even at home. Thanks
I acquired the Roger system through Access to Work and have purchased an extra docking station and telephone adapter for home. I found listening in noisy places easier using the pen and the trainer Amanda was brilliant on my training day, explaining to me an my manager how the pen works. Thank you so much.
Very quick and efficient
Great service arrived 2 days from placing the order in time for my weeks holiday
No fuss efficiency as standard. Exemplary customer service.
The item I ordered was exactly what I wanted. About half an hour after I placed my order, I got a personal email from the FM Hearing Systems team to let me know that my order was on its way. And it arrived the next day. Brilliant customer service.
Very good service as usual but very expensive ,thanks for the service
Service was exceptionally good, even went out of their way to expedite a shipment between Christmas and New Year whenbthenoffice was officially closed. Cannot praise the team at FM enough. Would unreservedly r commend them ever time.
Perfect product deliveried in no time at all. Great price as well.
Very quick and friendly service. Item turned up in two days with free delivery. Very competitive prices - cheapest by far for what we needed. Would definitely use again.
We have ordered a number of items over the past year and have been very happy with the initial advice given, customer care and response time to any queries. Products have been supplied promptly and in good condition and any after-sales support needed has been readily available.
They supplied the equipment I needed in a speedy manner despite it being a couple of weeks before Christmas so a busy time for all. Thank you FM hearing systems.
I emailed with someone (a real person who continued to respond at 11pm!) to change the delivery address and clarify arrangements that also kept a tight delivery time.
Helpful staff and product was delivered quickly. Thank you
Response to my initial purchase was swift and helpful with suggestions on how to complete the order. Follow-up advice via email on my queries also succinct, accurate and helpful. Finally, delivery of the whole order was quick and again with good advice on contacting my audiologist in Salisbury hospital; having obtained a quick appointment to tune the devices, I am now learning how to operate the five programs to best effect in a variety of noise scenarios. Good so far. Thank you.
Website is exceptionally easy to navigate. Ordered two Phonak CP1 phones which are no longer made and was a real struggle trying to locate. Ordered through FM Hearing Systems and they arrived the very next day. Very please with the service - will use again.
Quick replies to emails regarding equiment and once ordered the equipment arrived the next day
Very happy with their service, as all my emails requesting information or assistance is attended to very promptly.
Excellent service and advice over the phone Thoroughly recommend and will use again