Phonak Roger and Telephony2018-05-09T15:39:37+00:00

Phonak Roger is a technology that has been designed as a communications tool, an enhancement to the benefit provided by hearing aids.

Phonak Roger can easily be connected to most audio devices to offer a high quality audio, for instance to listen easily to audio from a TV, a hifi or a PC / laptop.

With a little extra equipment called a phone adapter Phonak Roger can also easily connect to a deskphone with a corded handset or a corded headset.

Click here for using a Phonak Roger system with a CORDED HANDSET
The telephone adapter we supply is used to introduce the audio signal from a corded deskphone with a handset directly into your Phonak Roger equipment.

When this equipment is set up you pick up the handset of your corded deskphone as usual to make or take a call with one important difference; the audio from the telephone is wirelessly transmitted directly into both your hearing aids at the same time, resulting in vastly improved audibility of telephone conversations – phone calls will be VERY clear!

Setting up the telephone adapter to work with your Phonak Roger equipment is very easy.

1). The curly cord of the handset of your desk phone plugs into the base of your desk phone itself via an oblong (usually transparent) RJ11 plug. Remove this plug and push it into the same type of socket in the phone adapter. (There is only one spare socket available).

2). From the opposite end of the phone adapter you will have two cables, one will have the same type of oblong transparent plug at the end of it and the other will have a 3.5mm audio jack (like a headset jack). Push the spare oblong transparent plug into the base of your desk phone where the curly cord was plugged in originally.

3). You now have the phone adapter in serial from the curly cord handset to the base of your desk phone with a 3.5mm jack cable running off the adapter. Plug the 3.5mm jack into the audio port of your Roger docking station. N.B. The switch on the side of the telephone adapter usually needs to be set to ‘REC’ as opposed to ‘PLAY’. If ‘REC’ does not work then try ‘PLAY’.

4). Make sure you power your Roger docking station via a wall socket (as opposed to a USB port on your PC) and place your Roger transmitter (usually Roger Pen or Roger Select) into the charging slot of the docking station ready to take a call. Make sure your Roger transmitter is sitting firmly on the contact in the docking station.

As soon as your Roger transmitter detects a dial tone when you make or take a call the audio from the phone will transmit directly into your hearing aids. N.B. If you notice any delays in connection when lifting the handset of the phone try removing the mains supply from the docking station, power is not required for it to work.

Click here for using a Phonak Roger system with a CORDED HEADSET
The telephone adapter we supply is used to introduce the audio signal from your existing corded headset directly into Phonak Roger equipment.

Often, using a headset in the workplace is problematic on a number of fronts.

  • With hearing loss it can be difficult to hear calls using a headset
  • There can be lots of whistling (feedback)when wearing a headset
  • Wearing a headset over the top of a hearing aid can lead to discomfort, particularly if worn over a number of hours.

Our solution overcomes all these issues with ease.

When this equipment is set up you wear your existing headset around your neck as opposed to on your head. The microphone of the headset sits in the same place in front of your mouth so the person at the other end of the line hears you just the same. The earpiece of the headset becomes redundant.

The phone adapter sits in serial on the curly cord of the headset and splits the audio from the call off into Roger, which transmits the call audio directly into your ears. Your hearing aids take care of the type and level of hearing loss.

It’s a VERY efficient way to hear calls – phone calls can’t get any clearer and you have the added bonus of no discomfort as you are not squashing your hearing aid into your ear with the pressure of the headset against the side of your head.

Setting up the telephone adapter to work with your Phonak Roger equipment is very easy.

1). The curly cord of the headset of your desk phone plugs into the base of your desk phone itself (or turret) via an oblong (usually transparent) RJ9 plug. Remove this plug and push it into the same type of socket in the phone adapter. (There is only one spare socket available).

2). From the opposite end of the phone adapter you will have two cables, one will have the same type of oblong transparent plug at the end of it and the other will have a 3.5mm audio jack (like a headset jack). Push the spare oblong transparent plug into the base of your desk phone (or turret) where the curly cord was plugged in originally.

3). You now have the phone adapter in serial from the curly cord headset to the base of your desk phone with a 3.5mm jack cable running off the adapter. Plug the 3.5mm jack into the audio port of your Roger docking station. N.B. There is a switch on the side of the telephone adapter, you will need to experiment with which setting works with your telephony. If you select ‘REC’ and that does not work then try ‘PLAY’.

4). Make sure you power your Roger docking station via a wall socket (as opposed to a USB port on your PC) and place your Roger transmitter (usually Roger Pen or Roger Select) into the charging slot of the docking station ready to take a call. Make sure your Roger transmitter is sitting firmly on the contact in the docking station.

As soon as your Roger transmitter detects a dial tone when you make or take a call the audio from the phone will transmit directly into your hearing aids. N.B. If you notice any delays in connection when lifting the handset of the phone try removing the mains supply from the docking station, power is not required for it to work.

Click here for using a Phonak Roger system with a MOBILE PHONE
Using a mobile phone is easy, you have two methods. Have a watch of this video. For calls only (not audio) you can connect via Bluetooth (around 5 min 20sec into the video) and for calls and all other audio with your mobile phone / tablet etc, you can use the micro USB to 3.5mm media cable that is supplied with your Roger transmitter (typically a Roger Pen or Roger Select) and can be provided separately (around 6 min 25 sec into the video).

Tip – We actually recommend the use of the cable more highly than using Bluetooth as it is a very robust means to stream audio, leads to a higher audio quality audio stream, it does not drain the battery of the transmitter unduly like using Bluetooth does, and streams all audio with no drama whatsoever (no messing about switching Bluetooth on and off to conserve the battery strength!), it just works…

Click here for advice on other Telephony Solutions
If you use a cordless handset or headset, a corded USB headset (for instance with Skype or Lync VOIP calls), a headset with 2x 3.5mm jacks, a headset with a larger RJ45 plug (like an ethernet size connection), or any other way you are hoping to connect Roger to telephony please contact us if you have not already received instructions and we will advise further.