Phonak Roger Testimonials
Please watch the videos to hear our Phonak Roger clients Bev Gray and Trish Crowther explain what a huge difference Phonak Roger equipment has made to their working lives. Below the videos you can read how this fantastic technology has changed the lives of so many people throughout the UK!
Phonak Roger Written Testimonials
The service was amazing, I received responses from emails within an exceptional time. I felt that my needs were the primary focus throughout.
The training was provided on a compassionate and understanding level which allowed me to ask honest and at times personal questions.
Overall, I cannot be happier with the entire process; the equipment has allowed me to finally be able to complete my role within the workplace to a satisfactory level. THANK YOU!
Roger now gives me the ability to communicate much easier with colleagues. It was allows me to use the phones effectively but also with the settings in place, I am able to ‘drown’ out that background noise to really hear the phone call to the best of Rogers ability.
I am able to hear in meetings much clearer using the directional setting on Roger!
Finally, given the recent situation with COVID-19, it has become mandatory to wear face coverings in my workplace, this caused a huge amount of distress due to being a lip reader.
Roger has now given me the ability to hear through the masks!! I can honestly say; this has all been amazing and thank you!
The training was very informative. I had Dan and Nick arrive and provide me with the training required. I felt I could ask questions on all levels, personal, work related, etc.
The gentlemen also helped me to set everything up, connect to all devices necessary and I made a CLEAR phone call in my workplace for the first time in 8 months!
I couldn’t be more satisfied at this level of training. The trainer was very professional, understanding and passionate about his role and the information he provided. Thank you!
Amy T., Wareham
Equipment supplied – Roger Pen, Roger X 02 Band, DAI shoe for Oticon Synergy Sense and Phone Adapter
I’m pleased with how straightforward the process of setting up my Phonak Roger equipment was. Dan the trainer was very efficient and helpful in his role as a trainer.
I think the equipment overall is very good, I’m impressed by how helpful the equipment is to me on days where my hearing is more impaired and I am unable to use my standard headset equipment.
I am also pleased with how Dan instructed me on the equipment’s compatibility with devices at home, or in meetings, explaining to me how useful it can be in other social situations or when I watch tv where my hearing may be impaired and how I can utilise the equipment.
Dan also specified for me the additional program that my hearing aid doesn’t already have that will be beneficial for me in cancelling out background noise, because I work in an open plan office that is particularly chatty and busy, he adapted to this for me and explained the benefits of having the audiology department add this onto my hearing aid to further help me.
My primary needs have been addressed, and it has helped in multiple areas I did not expect – It was more straightforward than I expected.
When I picked up the equipment I firstly thought there was quite a lot of equipment and I thought it was going to be somewhat complicated, however the simplicity of the equipment and Dan’s efficiency really put my mind at ease in this sense and I found everything very easy to understand.
I found the on site training to be very useful as I got to see my equipment being set up from my desk, as well as a test of the equipment being used.
I got to trial this with both my softphone on my computer, and my deskphone. I specified to Dan that I was happy to still have access to both phones as my hearing ability fluctuates due to the lack of oxygen in my middle ear – sometimes I don’t feel the need to use additional equipment and I am most comfortable having the option to use it or not to use it depending on how I’m feeling and hearing.
Equipment supplied – Roger Pen, Roger X 03 Band, DAI shoe for ReSound UP977 and USB Conversion to Headset Pack
I’m a physio, so being able to listen to clients is critical. I’ve been single-sided deaf (for the last 18 years), so I could still manage, but it was pretty exhausting. I hadn’t realised, but I had gradually started to withdraw from social situations, especially eating out, having people round to the house etc. I did a lot of sports coaching, but found sports hall environments a nightmare to hear in. I could never hear my husband if I was the passenger to his driver in the car, unless he spoke in a very high-pitched voice!
Then I found out about the Roger system, got myself a Roger Pen, a Roger X receiver and an audio shoe on my NHS Phonak Bolero V50 aid.
Then I got some training from Amanda on behalf of FM Hearing.
Total life-changer. I can hear in group situations; I can hear my clients; I can hear my husband in the car; I can hear what the kids are saying when they talk fast.
I’m not great with technology, and so the training with Amanda was perfect. Amanda was patient, explained everything clearly and tailored the session to my particular needs. Not only that, but she helped me out with information re Roger that is pertinent to my bilaterally deaf dad, in the hope that we can bring him back to some sort of social life too (and save my mum from all the shouting/repeating!).
I didn’t think the training would be needed, as FM’s YouTube guidance and troubleshooting section on the website is excellent, but the training was worth every penny, both at the time, and in follow up queries.
FM Hearing have been prompt, responsive, clear, supportive and thoroughly professional in all their interactions with me, and I’m delighted with the product, the services, the personnel but mainly with the BRILLIANT improvement in my quality of life. Thank you.
Also the ability to listen to a podcast on my phone through my hearing aids: that was amazing! And to be able to walk the dog and phone my mum (tiring to do with only one hearing ear, pre Roger) has been great.
I’m self employed sole trader (physio), so “on site training ” was at my house with Covid parameters in place. Amanda came to my house, carefully prepared me for necessary parameters, brought her own drink, hand sanitiser, facemask and maintained social distancing at all times.
Training was excellent, added bonus of info re research into the product too, which I found fascinating. There were many more possibilities than I had anticipated for use of the Roger equipment, and I wouldn’t have thought of trying them had it not been for Amanda.
Jo R., Altrincham
Equipment supplied – Roger Pen, Roger X 03 Band and DAI shoe for Phonak Bolero V50 P CROS
As my family live some distance away and abroad, being able to hear them properly during video calls on my laptop is essential.
Now that I can use the audio facility on my Roger Pen their voices are much clearer which is wonderful.
I was also helped enormously by Dan, my accredited FM Trainer, to be able to watch and listen to my television by streaming it directly into my hearing aids.
This is very effective and I can now hear every word!
When at work I now understand how to maximise my ability to hear which is invaluable. Dan was patient, clear, helpful and invaluable with all he helped me with.
Cynthia S. Lyme Regis
Equipment supplied – Roger Pen, Roger X 03 Band and DAI shoe for Phonak Nathos Auto M, Phone Adapter
I’ve not been able to use a landline phone in an office setting with any confidence until I had this equipment installed!
It’s easy to use and all the additional programmes on both the Roger equipment and my hearing aids, for example the Pen only setting to cut out back ground noise, is fantastic.
I also feel confident to join in group discussions and be able to following large meetings and training sessions with the Table Mics without getting so exhausted.
Unfortunately the bluetooth connection to my mobile phone was faulty in the Pen but this was quickly identified and a replacement arranged. I am looking forward to using this when I am out and about and feel confident I can set this up.
Roger has really helped with the back ground noise cancellation, this is always a huge problem and can be so exhausting. Being able to use the office phone again is great, it includes me in the team. I can join in chit chat in the office better, so feeling less isolated.
Using the equipment at home as well as work means I can clearly hear my children again, they get so frustrated after I’ve said pardon 3 or 4 times!
The on site training was invaluable. Dan is an excellent communicator and he explained everything really well at a pace that suited, he is very knowledgeable and clearly has lots of experience with the equipment. He could answer all my questions.
Amber B., Falmouth
Equipment supplied – Roger Pen, Roger Clip-on Mic, Roger Table Mic Twin Pack, Roger X 02 Band and DAI shoes for Oticon Spirit Synergy, Phone Adapter
Roger has opened up my world in so many ways. I can hold a conversation with my grandchildren now for the first time. It’s improved my confidence and self esteem in my work place.
I am not socially isolated now and can visit the cinema for the first time in 20 years and talk on the phone first time in 20 years also. So as you can tell I think it great.
I can hear sounds I never knew existed for me such as the clicking of the mouse when on the computer.
Dan the trainer was very informative, so many tips and very patient and supportive.
He had plenty of time for me and gave me information such as web site accessories and links to follow on YouTube.
Heather O., Basingstoke
Equipment supplied – Roger Pen, Roger X 03 Band and DAI shoe for Siemens Teneo HP+, Phone Adapter
I have the Roger Select and the Roger Table Mic II, they both link together for meetings or lectures.
The Roger Select easily and cleverly links to the phone systems enabling me to answer the phones quickly and efficiently while not altering any phone settings so as other members of staff can still use it too without detaching my select connector bases.
I have the system as I work in an office with 6 other members of staff and at times listening to each other let alone answering the telephones can prove to be extremely challenging for me.
The Roger Select has helped in that it can be used to concentrate on one person talking. It doesn’t silence the others around me totally but it does amplify the person the Select has picked up.
The training was very useful. James explained the whole system to me and how they can all link together and be used separately.
He explained everything you could possibly need and how to connect them to the phone system.
The instruction books are good and the videos on YouTube are great but the one to one on site training was fantastic and I learnt things that I hadn’t read about in the books.
James explained all the kit and wires and then gave good practical instructions on how to use it while I try to repeat the processes myself with him watching what I am doing.
Sarah S., Leicester
Equipment supplied – Roger Select, Roger Table Mic II, Roger X 02 Band and DAI shoes for Oticon Synergy, Phone Adapters and Extra Docking Stations
I am finding my Roger equipment beneficial at work, in noisy situations it helps me hearing the speaker better and understand what’s going on.
It makes me feel less tired as well, and the fact that I can connect to my computer if I am watching a video for CPD it’s amazing, I can hear clearly what’s being said.
I used the Roger Pen on a training session and helped immensely.
For my needs the Roger system works well, it helps me focusing on who I have to listen to.
Bluetooth and easy connection to computer etc makes my work life easier.
Lee the trainer is great, very knowledgeable and understanding. He explained everything deeply and gave me a few tips for using my equipment at its best. I’m very happy with the service I received.
Francesca O., London
Equipment supplied – Roger Pen, Roger Clip-on Mic, Roger X 03 Band and DAI shoes for Danalogic iFit CS71W
The equipment is great! I have hearing loss in one ear and I was concerned about how It would benefit me considering I have natural hearing in one ear but it has been great so far.
Roger Pen is great for using with the phone as I can clearly hear the person I’m speaking to.
It has also addressed the needs of helping me to hear colleagues around the office and this is something I wasn’t expecting. I’m looking forward to using it in meetings and feeling more involved knowing I can hear everything that’s being said.
The trainer I had was amazing. Gemma was incredibly friendly whilst still being professional and I felt at ease with her. She was great at explaining clearly how to use the equipment and was thorough allowing me to process it all.
You are also offered the opportunity to have someone with you in case you want them to take notes or if you’re not good with technology and I think this is a great idea.
Gemma checked if I had questions and ensured I was happy before she left and I felt as though the training was informative and I fully understand how to use my equipment now.
Danielle M., Swindon, Wiltshire
Equipment supplied – Roger Pen, Roger Table Mic II, Roger X 02 Band and DAI shoe for Oticon Spirit Synergy, Phone Adapter
I have profound hearing loss in one ear and severe loss in the other and recently bought a Roger Select iN device to use with my Phonak Marvel hearing aids.
The Roger Select iN has been life changing! I have used it in a variety of settings so far and the clarity and volume of sound that I can now hear is absolutely amazing.
I have used it at a dinner dance with 300 guests and live music and was able to hear and join in the conversation at the table with total ease, and some others at the table commented that I could hear better than they could over the background noise!
I have used it in restaurants with background music and noise from other diners and have totally forgotten that it is even on the table and just been able to join in the conversation with everyone. Being able to select directional microphones depending on who is speaking is really helpful and allows me to focus on individual conversations around a table when I want to.
I also use Roger Select iN at work. I work in court rooms on a daily basis, many of which are large and have poor acoustics. I put the device on the desk in front of me and am able to hear everyone in the court room with clarity, even if I am not looking at them and do not have the benefit of lip-reading, which is what I relied on previously.
The device is so small and portable that it now just lives in my handbag and I can take it out and use it whenever I find myself in a situation with loud background noise or where I am trying to hear voices at a distance. My friends and work colleagues are all now fully acquainted with “Roger” and expect to see him at the table whenever we go out!
I cannot sing its praises highly enough – it has opened up a whole new world for me of being able to attend social events without worrying, and being able to concentrate on my work without having the added stress of making sure that I can hear everyone.
The help and support that I had from Paul when choosing which Roger device to buy was second to none. He listened to my needs and my priorities and went out of his way to help me secure the best device for me and to understand how to use it, and I would have no hesitation in going back to him for any future needs even though he is a 2 hour drive from where I live – thanks again Paul!
Cheers, Zoe, Sedgefield, Co Durham
Equipment supplied – Roger Select iN
I lost 50% of hearing in 2012 in an instant, a milli-second without any prior warning, one minute I could hear the next it was gone. From that moment on it also impacted me as it also brought on 24/7 Vestibular migraine. It took over a year before I could understand music it was just a jumble of sound and also over a year before I heard a child’s laughter even with hearing aids.
I also suffered and still suffer head explosions from time to time I believe they are harmless. It took over 4 months before I was properly diagnosed because no-one believed me and another year before the vestibular migraine was prognosed and was given some assistance.
So loss of hearing for me is and still is very emotional. I have carried on working with Occupational Health and my Union helping me to place myself in a work pattern which would work for all of us and allow me to carry on with my job but of course from time to time I fall over – it is a disability, especially if I am placed in loud/noisy places or put under stress.
I have 2 hearing aids and obtained devices over the years through my company to allow me to hear a mobile telephone conversation which was really great but I struggled in meetings with trying to lipread or ask others to repeat themselves in order that I could understand what are at times very technical conversations.
I gave up on hearing other people around me and just lived with feeling very isolated, it has changed my personality over the years. I hear one word in six but am very lucky in that my brain is able to pick up parts of words and guess correctly what they are but it has been hard work and exhausting with my loss of hearing which made me very tired and increased my vestibular migraines at weekends and through tiredness has stopped me from doing what I used to do.
I cannot explain or express to you the difference that the Roger equipment has made to my life at work. In fact when my audiologist explained what the difference would be I came back home almost in tears. Unfortunately for me it took a little longer for my management to appreciate that I required the equipment even though the specialist from Posturite advised them but fortunately for me help was at hand and the Union worked with them and I was to obtain it.
I can now hear clearly in meetings without having to concentrate all the time as well hearing people talk around me in the office it is a bit revolutionary for me personally. I use it for phone calls with my mobile although it isn’t as good with someone using a land-line i.e. conference phone when I am listening in at home on my mobile.
We have a lot of them in various rooms so I cannot enable them all but it is still early days and I believe there maybe a way for the system to assist me when I am in the office using a conference phone for my own meetings.
I would recommend this equipment to anyone who is considering it especially for meetings which is for me its primary function and also to enable you to feel less isolated, people who hear just don’t seem to get it or want to understand what a game changer this is and how isolation affects you as a person.
Thank you for helping me along in what is and always will be a life-changing journey.
Christina W., Derby
Equipment supplied – Roger Select, Roger table Mic II, Roger X 03 Band to use with ReSound Ambio 577 DW
I have been impressed about how Roger makes things clearer without the volume.
I find I turn my hearing aids down, especially with the television. I am also really glad to be able to enjoy videos, which previously I found annoying to listen to.
It took time to adjust the computer but I have done so now so the sound comes directly through the Roger device.
I do counselling and I have found I am more able to be relaxed and present for my clients. I do unfortunately also notice the ticking of the clock, when clients are quiet.
I appreciated the warning not to charge Roger overnight as otherwise the battery would be affected. Dan the trainer was really helpful and straightforward to work with.
We had a bit of trouble getting the phone to bluetooth with Roger and he was very patient in trying to get it to work, which we did in the end.
I can hear clients, even when they are distressed and their voices drop and their head sinks so I cannot see their lips. It is a lot clearer.
I don’t have to have loud volume to hear them. I also appreciate not having to have subtitles on the television as my partner does not need it.
I like just hearing sound more, music is much more pleasurable.
I appreciate the technical skills of the people who have helped me to get to this point. I am not settled to it yet, but I am re-assured that if any problems come up there will be help for me.
Dan the trainer was very helpful. He let me ask questions as they came to me, and relieved any worries I had. He was straightforward and knew what he was talking about.
I know that if I have any problems I will have skilled and pleasant and positive support.
Jill E., Bristol
Equipment supplied – Roger Select, Roger X 03 Band to use with Phonak Nathos Auto M
Since receiving the Roger Select and Clip On Mic I have been nothing but amazed by the technology and how it can improve my ability to hear clearly in all aspects of my life.
In regards to work, I can now hear perfectly on the phone with my headset (which was not even slightly possible before) and furthermore, I feel a lot more included within my workplace as colleagues converse around me and especially during meetings.
When before I would usually sit quietly unable to follow the conversation between several people, the Roger Select has allowed me to have more of a 360 ability of hearing so that I am able to listen to everyone’s input regardless of where I’m looking at the time enabling me to take a more active part in discussions.
Outside of work I have also experienced great benefit from the equipment, especially when it comes to watching TV, and more specifically watching TV with others.
Utilising the features of the equipment I have found myself being able to hear the TV much clearer and am able to speak with others while watching TV, which was never a possibility previously.
Regarding setting up my equipment, initially I was concerned that the technology would be difficult to use however I have found during my initial experience that the equipment is both relatively simple to set up and use in the various ways.
I had Amanda the trainer visit my place of work who sat with me for a few hours and broke down all the features of my equipment, tips for maintaining the equipment and ensure that I was happy with how the equipment was working for me.
Amanda was absolutely fantastic, she was very polite and showed great interest in myself and my hearing loss in order to ensure that the equipment was best suited to me and my day-to-day activities.
I was amazed by the time that was afforded to me and the level of explanation that I received and was particularly satisfied how she tailored her training to my life and how I would be using the technology.
I gained a lot of helpful information regarding use and the maintenance of my equipment, and Amanda was able to answer all my questions that I had from my initial use of the equipment.
Finally, before leaving she made it very clear about the level of aftercare I was able to receive and reassured me that if I had any issues moving forward that I would have contacts and troubleshooting answers available to me.
Ryan W., Northampton
Equipment supplied – Roger Select, Roger Clip-on Mic, Roger X 03 Band to use with Phonak Nathos S+ Micro and USB Conversion to Headset Pack
Roger has Improved my quality of life +++++++. I am happier in work and at home and more confident. Having the equipment has opened up my social live and I am now confident going into environments that I would have avoided.
I work in the criminal justice system (courts and police custody suits). They can be very busy environments with lots of background nose. I also speak with people in their cells though a small hatch in the door and it can be extremely difficult to hear what they are saying.
The Roger equipment has addressed the issues. I did not expect the Roger equipment to make such a difference. It’s AMAZING.
Will the trainer was extremely helpful. He took the time to understand the different environments I work in and the challenges I faced due to my hearing difficulty.
We looked at the equipment and how to get the best use them in the environments. He took his time (was very patient) when explaining the different functions and gave time for me to ask the questions I had.
As I had started using the equipment I was able to discuss some of the areas I had found problematic when using the equipment.
We where able to look at options and confirmed what was the best equipment to use in certain environments.
I found the training invaluable. Thank you FM Hearing Systems!
David, Formby, Nr Liverpool
Equipment supplied – Roger Pen, Roger Table Mic II Twin Pack, Roger X 03 Band to use with Siemens Teneo M and Phone Adapter
I used to find making decisions during telephone meetings extremely difficult and stressful but since I have received the Roger equipment I can hear all the conversations so clearly and feel much more confident when making decisions as I now know I have heard everything being discussed.
The Roger Select is excellent in small meetings, even on my desk when catching up with my team members, I can now hear everyone clearly and also able block out some of the background noise.
The Table Mic is also really good in larger meetings and makes hearing those with quieter voices especially if they are behind me so much clearer.
Roger has certainly help me tremendously in both telephone meetings and face to face meetings. I am now looking forward to attending these meetings and feeling more confident that I can now make better decisions instead of feeling anxious and stressed about having to ask people to repeat themselves or miss important points being discussed.
The training was excellent as Colin was able to refresh me on areas that I was using but also provided further guidance on how to use the equipment to better suit my needs as well as answering some questions I had.
Elaine, Workington, Cumbria
Equipment supplied – Roger Select, Roger Table Mic II, Roger X 03 Band to use with Phonak Nathos S+ Micro and Phone Adapter
Phonak Roger has took the strain off me with my hearing, before I had the equipment I was straining and suffering with headaches.
I missed a lot of conversation but I find with the Roger Pen I don’t miss anything. It’s sometimes tricky in a busy environment but once on the right setting I have no problems.
Apart from using it at work which has helped a lot I use it at home with my family and for social gatherings. My children have adapted to it and it’s been a great help in situations like the supermarket and in social activities.
I have taken Roger to a festival which was really loud place to be but it did what I needed it to do, especially communicating on a one to one with people.
Definitely a plus in a coffee shop, it works very well. I also do a lot of fell walking and I take it into the fells with me. I didn’t know what to expect but it is fantastic for when I am out walking.
I was lucky enough to have training with my NHS audiologist before Will the trainer came, but he went over everything with me again and answered any questions I had and set the telephone up in my office for me. Will was calm, chatty and friendly.
Kelly, Maryport, Cumbria
Equipment supplied – Roger Pen, Roger Table Mic II, Roger X 03 Band to use with Phonak Nathos Auto M and Phone Adapter
Prior to receiving the training session with Amanda, I was unsure as to how the Roger equipment would work given that I have only got 1 hearing aid. I feared that the technology would not be advanced enough to cater for my specific needs.
I was very pleased with the level of support I was referred to by Amanda and being fully informed on the capability of the Roger Pen and supporting equipment available to me as a hearing impaired individual.
I had hoped for the support of the Roger Pen to improve my working life in general as I have taken the ‘ignore everything’ approach as I never know who is talking to me.
Not only did Amanda offer support and working knowledge of the Roger Pen but also my hearing aid settings as I was unaware of things like ‘the loop setting’ and would not have been educated about this if not for the Roger pen and training session.
Amanda was amazing. Very informative and empathetic of my disabilities relating and not relating to my hearing loss. I learned more about my hearing aid and and references for ongoing support in my training session than I did from anyone I have discussed my hearing loss with in the NHS.
Hannah F., Nottingham
Equipment supplied – Roger Pen, Roger X 02 Band to use with Oticon Spirit Synergy and USB Conversion to Headset Pack
I felt compelled to put pen to paper to thank Shaun and all of the team (I have spoken to many of you!) about the outstanding service you have offered my organisation (and to me personally) in providing Phonak Roger Pen equipment through the Access to Work Scheme, after an aborted attempt with a previous provider.
FM Hearing Systems are very knowledgeable about the hearing assistance products they provide and nothing seems to be too much trouble . Thank you for your patience when I have asked “daft” questions ― for that, I am truly grateful! The You-Tube clips in particular have been great to watch and replay to get the gist of things!
From initial enquiry to ordering, to payment, to delivery, to set-up help and after-service ― the provision offered has been faultless. People are often too quick to complain but don’t give the same consideration to great service. Well done FM Hearing Systems – great work!
Michelle M., Cornwall
Equipment supplied – Roger Pen, Roger X 03 Band to use with Siemens Teneo M+ and phone adapter
Dear Gill, I hope you are well! I said I’d write a testimonial once I’d established a pattern to my use of the equipment, and become accustomed to it. So, here goes :
I have profound bilateral hearing loss, with continuing loss in the frequencies relating to speech. This makes hearing what people say pretty challenging. My NHS audiologist suggested obtaining the Roger Pen through Access to Work in October 2018. I have been using my Pen, Roger 15 receivers and Clip-on Mic for around 6 months and most definitely feel I can understand a lot more, and cope better with background noise than with my hearing aids alone.
I use the Pen daily. At first, I had it on all day but found that to be unnecessary. I use it mostly for phone conversations for work, and also for speaking with family via mobile. I have an Apple and an Android phone and find it links more reliably with the Apple (my work phone).
Although my hearing loss means I’m not going to hear everything, I do feel I have to ask people to repeat less, and that what I can hear is clearer which enables me to better perform the hearing impaired mental ‘scrabble’, where you quickly try to fill in the lost letters in partially heard words.
I also use the Pen in meetings and in noisy places like restaurants or train stations. It is good at adapting to conditions and I don’t tend to manually switch microphone modes often. Recently I was in noisy restaurant with friend and she wore it around her neck and liked the result so much she would love her husband to try one! We visited a photography exhibition and could converse both facing the photos, so I wasn’t having to totally rely on lipreading which felt much more natural.
I find the Pen very helpful in car, where my husband wears it around his neck. If it’s on my neck I tend to hear a lot of background noises rather than what he is saying.
I like to wear the Pen when I’m out, and find that it is invisible but still works perfectly under translucent scarves, so most people are unaware I have it on. I did have a few odd looks due to the green light before I did this, and I think sometimes people think I’m recording their conversation as in my capacity as a carer I have to deal with care providers at times.
With the Clip-on Mic, I have found this most useful with the micro usb as it enables me to listen to radio via my phone. I have BBC Sounds app on both phones and so can hear quite a bit more using the Clip-on Mic or Pen. I still can’t listen to drama or soft voices, but for news and factual research it is good enough. I have tried connecting both Pen and Clip-on Mic to TV to see if I could follow programmes without subtitles, but sadly my hearing is too bad for that.
In conclusion, my hearing is still poor but Roger has made me feel more confident and enables my ears to capture a few more crucial sounds in order to make sense of what I’m listening to. I still need to lipread, use subtitles and am learning BSL for longer term back up as my hearing will continue to decline. But….hopefully the clever people at Phonak will continue to develop solutions and therefore my world will never be silent!
Thank you for all the help and advice Gill, best wishes, Rebecca P., Norwich
Equipment supplied – Roger Pen, Roger Clip-on Mic, Roger 15 03 Band to use with Phonak Nathos S+ Micro
What a difference the Phonak Roger Pen has made to my hearing conversations again.
I was getting so frustrated with not being able to hear properly in family get togethers, trying to watch TV and not being able to hear all the dialogue and going out for a meal was a nightmare.
I am completely deaf in the left ear and have only limited hearing in the right ear, about 40% hearing remaining. I wear Phonak hearing aids and one is Cros, so hearing in noisy environments is all the more difficult.
But not any more now that I have got the Roger Pen. At first I thought it was very expensive and I wondered if all the information about it was just a selling gimmick, but then I read all the testimonials on FM Hearing Systems website and thought they could not all be wrong.
So I decided to take the plunge and contacted Paul at FM Hearing Systems to make an order, he was very helpful and it was sent to me within a day of ordering.
The Roger Pen arrived and it was so easy to set up after reading the instruction manual and now I am enjoying life again, it has made a huge difference, I would recommend this to anyone who is struggling along like I was.
As for FM Hearing Systems, well they could not do enough for me, a pleasure to deal with and highly recommended, they showed empathy and professionalism, its not very often these days that you can say that about a company.
So Roger comes with me now and is part of the family, welcome “Roger”.
Best Regards, John I., Chester
Equipment supplied – Roger Pen, Roger X 03 Band to use with Phonak Nathos S+ M
I didn’t realize how much I was ‘just managing’ until I got this equipment, but now I realize how hard I had to work to be on an equal ‘footing’ with other people doing my kind of work.
Now I can enjoy, even relax, as I hear the words flowing into my ears, and I can focus my attention on responding to them (rather than trying to decipher what is being said) – I feel more confident in myself professionally.
The Roger equipment has enabled me to hear in presentations and meetings (large and small) including leading these meetings. I can now comfortably and confidently deliver training to groups of 30 to 100+ delegates, including taking and responding to feedback and questions.
I can hear and have conversations on the telephone, and with colleagues at work. I am surprised to find how many uses I have for the equipment and am constantly learning new ways to use it to enhance my work life.
I had already received some guidance (and tried out the equipment) from my local NHS Hearing Services, who were incredibly helpful. They set up my hearing aids in advance of me applying for the Roger equipment – so as soon as it arrived I found I was able to start using and benefitting from the equipment..
I was looking forward to the training although I thought I had already figured most of it out, and I also felt sure that the telephone (landline) adaptor would not work on our computer-linked telephone system.
Lisa was such helpful trainer – she taught me tips and tricks, and practical strategies to ensure that I get the very best from my equipment. She showed me how to troubleshoot some issues I had already come across, and some that I might encounter later.
I definitely would not have picked all this up from the instruction leaflets alone – and Lisa’s training has left me able to think creatively about different situations, and adapt how I am using the Roger equipment accordingly. In fact, I am continually learning every time I use it.
And the icing on the cake… the landline telephone system works a treat, and for the first time ever I am having successful telephone calls at work. Thank you so much, Lisa.
Kate D., Sheffield
Equipment supplied – Roger Pen, Roger Table Mic II Twin Pack, Roger X 02 Band to use with Oticon Spirit Synergy, phone adapter
I use the Roger microphones at work and at home.
The Roger Table Mic has made it easier for me to hear in challenging environments at work. Meeting and training courses are much easier with the Table Mic.
The Roger Pen is great for when I’m out and about, it has become a companion device I always take with me.
The Pen is also great at home for streaming audio from the dock.
Roger has made certain situations more bearable i.e. noisy restaurants and improved other situations e.g. meetings and watching TV
The Roger microphones perform as expected and I am very pleased with them, I certainly feel lost if i forget to take them with me.
I found the training useful, Tracey clarified some confusion I had trying to use both microphones at the same time.
Scott G., Leatherhead
Equipment supplied – Roger Pen, Roger Table Mic II, Roger X 03 Band to use with Phonak Nathos S+ M CROS, phone adapter
Having this equipment has made such a huge difference for me at work. I can now cope better in my daily meetings and when having a one-to-one meeting every week. I can hear the people talking much more clearly.
I am loving it. It’s made such a massive difference at work and I am no longer questioning what is being said all the time.
The Roger equipment has more than met it’s needs. I have to attend a daily meeting, and most of the people who attend are very quietly and softly spoken and I often would come out of the meeting that having a clue what was being said or what was going on.
Since having the Roger equipment it has given my confidence a boost in my hearing ability as I was feeling pretty low about it.
I can now hear what the quiet people are saying, I have tried using the Roger Select on directional mode, whereby I get the decision maker in the meeting to wear it, and I have tried it on the desk and found I can still hear clearly what is being said that way in the meetings.
The Roger equipment has also helped a huge deal in my phone work as well. I have to answer phone calls every afternoon, and sometimes it can be a struggle, especially if I am having a bad hearing day and I struggle to hear what is being said on the phone.
Now with the Roger I can hear much more clearly what is being said on the phone through my hearing aids. It also means that I no longer have to put the receiver against my hearing aid, which for me means less feedback and whistling.
I found the training with Gemma very useful and helpful. I was shown clearly what I needed to do, and it was explained to me everything I need to know to make the equipment suitable for my job.
Stephanie D., Newcastle under Lyme
Equipment supplied – Roger Select, Roger X 02 Band to use with Oticon Spirit Synergy P, phone adapter
It wasn’t until I had the training and started to use the equipment fully that I realised how I managed without it! Great sound quality and I feel more confident due to my hearing loss.
The phone adaptor has been particularly beneficial. I am yet to use the Table Mic but I’m am sure it will make a huge difference.
Roger has helped with every part of my job role – phone calls, meetings, noisy environments when I can reduce background noise while on the phone, I can also use my mobile phone and can hear better through the Roger Pen than holding my phone to my ear.
On a personal level it has made a huge difference too; I can connect the Roger Pen to my TV and mobile phone and the sound quality and level is much better.
The training was amazing. Lee was very thorough and very informative, patient and understanding. I wouldn’t have picked everything up just by reading a booklet.
Tina P., Bedford
Equipment supplied – Roger Pen, Roger Table Mic, Roger X 03 Band to use with Danalogic iFit CS81, phone adapter
Since I got my Phonak Roger equipment it has made my job so much easier, and simpler for me to do. The equipment is simple to operate.
It has made operating the phone so much easier and simpler as I now do not need to take one hearing aid out. It has also meant that hearing people is so much clearer.
It absolutely has addressed all the areas I wanted it to and more.
The main areas I wanted addressed such as using the phone and intercom system and using the equipment in a meeting room environment.
It was very useful to have the training and Dan the trainer made things very easy to understand , and went through everything.
He was incredibly knowledgeable about the equipment and focused on what I needed the equipment to do. Dan was very friendly and professional.
Emma W., Bristol
Equipment supplied – Roger Select, Roger X 03 Band to use with Phonak Nathos Auto M, phone adapter
Before I found out about the Roger Pen I have been struggling with my hearing in face to face assessment and telephone calls and in meetings.
Phonak Roger has made a huge difference to my life.
The Roger Pen allows me to take part in meeting without feeling isolated and having to really look at people’s faces to lip read.
When I am carrying out face to face assessments the Roger Pen makes hearing through my hearing aid more clearly, louder and I know longer feel isolated and left out.
I want to thank all the support that I received from Lee the trainer with setting up the Roger Pen and being so patient with me.
Regards, Sharon K., Bedford
Equipment supplied – Roger Pen, Roger X 02 Band to use with Oticon Spirit Synergy, phone adapter
Hello there, I just want to say a big thank you to everyone at FM Hearing Systems. The service I have received from you over the past few months has been above and beyond my expectation.
I was put in touch with you through Access to Work, who recommended that I have the Roger Pen and the Table Mic, as well as a headset to help me with on the telephone. I was sceptical that any of this equipment would work. However the advice, help and guidance you provided me with has been exemplary.
As a Kanso Cochlear Implant wearer, it’s been a real bonus to communicate with a member of your team who also wears a Cochlear Implant and can speak from her own experience with the equipment. You have been very patient with all my questions, and never at any stage have I felt pushed into buying something I don’t want.
Everything is so smooth and efficient. Questions are answered promptly, equipment is dispatched and arrives the next day. It just makes life so easy.
The setup instructions provided are very clear and thought has clearly been given to the existing hearing solutions I have (ie. pairing up the Table Mic, when I already have the Roger Pen).
Your subtitled videos are clear, concise and perfectly pitched. Not too long, not too short and NO mumbling or background noise. :)
I plan to buy the Select shortly. I only know about the Select because you suggested this could be something which could help me in certain situations.
This is something I will be paying for out of my own money (all previous equipment has been funded via Access to Work) and although the Select is currently on offer elsewhere at a lower price, I am happy to pay the higher price to FM Hearing Systems because I know I can rely on you to be there for me if something goes wrong, or if I need help and assistance.
So, onto the equipment. I was very sceptical about the Roger Pen initially, I really wasn’t sure anything could help. But I’ve come to realise what a sophisticated piece of equipment it is. I primarily use it for meetings at work. Paired with the Table Mic it’s amazing, so clear, picks up scraping cups and everything :)
I do still have to concentrate on listening, but I don’t find myself straining to hear any more. I don’t dread meetings now, because I know I will be able to sit and participate with relative ease now.
I’ve even found myself relaxing back into my chair sometimes, almost wishing for a recline button! The days of turning up, and hoping to just get through the meeting without looking like an idiot are gone!
Initially I started out with just the Roger Pen, and it was very good, but I found it just wasn’t strong enough in meetings of 6 people or more, which is why I went on to order the Table Mic a few months later. And it has made a significant difference – the extra oomph and power just takes it up to the next level.
And I’m using the phone again. I haven’t used the phone at work for over 20 years, isn’t that amazing!
The Roger system has helped me enormously. It’s enabling me to use the phone, and take part in meetings. I’ve even used it socially, when out for dinner with friends, and when I direct it at the speaker, I really can hear better.
Anyone with a hearing loss will know exactly what I mean when I say life in the hearing world is so difficult when you can’t hear. And whilst the Roger Pen is a compromise and will never replace “normal” hearing, it certainly makes a huge contribution towards better communication.
Whilst I’m very much ok with setting up and using modern equipment, I did find the initial training for the Roger Pen useful. The trainer Tracey was very knowledgeable, and very approachable. She explained everything from the basics up, and at the same time suggested some extra uses for the Pen, which I hadn’t previously considered.
As I use the Roger Equipment primarily at work, she suggested that I might want to buy an additional docking station for home, so that I could use it to watch TV. Something which I hadn’t previously considered.
At the point of having the training, I hadn’t ordered the Table Mic as I wasn’t sure about it. However, she had one with her, and was able to demonstrate to me how effective it is.
None of this was done in a pushy sales type manner. She was just making me aware of the possibilities available, and how they could improve my life. And as a consequence, I did go on to order the table mic a few months later.
It is so difficult to find a company now which offers a genuine personal customer service. It’s clear that you really do know and understand the hearing solutions business inside out. You have earned my trust and my respect, as well as my loyalty.
Regards, Charlotte O., Uxbridge
Equipment supplied – Roger Pen, Roger Table Mic, Roger X 02 Band to use with Cochlear Kanso Cochlear Implant, USB Conversion to Headset Pack
I have really found the equipment useful, it’s helping me when I am meetings to fully hear the whole conversation, as it picks up those that are more softly spoken.
It’s meaning I don’t have to double check as much on my Dictaphone as I capture everything first time. It is helping both in larger meetings of around 10 people as well as conference calls.
The headset is a little bulky with all the different cables etc, and I am not particularly finding this helps all that much for Skype calls, it is actually clear placing the Roger Phonak receiver a little way away from the laptop and having the volume turned up on it, as long as I can get a room so I am not disturbing anyone else.
The connectivity to Bluetooth is also really good, is has helped with hearing phone calls on my mobile and my colleagues have commented they can now no longer hear the other person on the phone as I have been able to turn the volume down!
I didn’t actually realise how much I was missing of conversations until I got this equipment.
There were three main things I wanted this equipment to help with, meetings, when in areas with more background noise and using my mobile phone, and it has really helped all three.
It took me a while to get to grips with understanding which zones I needed to have on to try and minimise the amount of background noise from within the open plan office environment as the receiver was picking up everything which didn’t help that much. This is now better as I have come to understand the system better.
The training was useful, once everything was up and running following a few technical challenges at the start. Was delivered very simply and did find it useful to take someone else with me to also listen, as she has helped me afterwards when I have queried anything!
Jade B., Northampton
Equipment supplied – Roger Select, Roger Focus Receivers, USB Conversion to Headset Pack
FM Hearing Systems supplied my Roger Pen system a couple of years ago and provided a first class service.
Whenever I have contacted them with a query they are only too pleased to help. Can’t fault their customer care. Would highly recommend them.
Before having the Roger Pen system I had a FM Genie system, which I had for quite a few years but it started to need bits replacing.
Since having the Roger Pen system it has helped both at work & at home. Connecting to my mobile phone has made communicating easier.
The Roger Pen has helped me in meeting rooms & works very well. It has also helped in noisy environments such as restaurants.
I had Roger training, and having help with the setup and understanding the equipment was a great help.
Chris P., Henlow
Equipment supplied – Roger Pen, Roger X 02 Band Receivers, DAI shoes for Oticon Spirit Zest P
I’ve been using the equipment for 2 weeks and so far have used it for morning huddles (brief team communication), training courses both external and internal, large department meeting and technical workshops.
It made a big difference to me for the training courses and the large department meeting. The main difference is I find myself being able to follow the speaker more and in addition to lip reading I am getting far more information than previously.
I find myself enjoying the training courses now and look forward to them, whereas previously I found them tiring and stressful.
The equipment is also helping in the training environment. Not tried it for Skype training yet but anticipate it will help as I currently don’t sign up for Skype training and the use of the headset lead will allow me to listen in without having to wear headphones.
Dan provided my training and he was brilliant, the training was informative, useful and easy to follow. In addition to this Dan was very knowledgeable about the Roger system and its capabilities.
Miriam W., Bristol
Equipment supplied – Roger Select, Roger Table Mic II, Roger X 02 Band Receiver, DAI shoe for Oticon Dynamo SP10
Hello all, my Roger system – feels like I’m emerging from a lost world!
I am especially pleased with the way I can now hear on the phone which has transformed my life. An added bonus is that I can now listen to music, radio, iplayer and podcasts. Equally the rest of the family doesn’t have to endure the TV being turned up loud so that I can hear.
I can now follow the news and drama story lines and able to hear the aside comments which I felt excluded from before. To be honest I haven’t watched films for years on TV as I missed so much.
I have more practice to do on work team meetings but the Pen was good yesterday for picking up different team members comments. Must remember not to leave Pen on table when I walk away though – can be subjected to rustling of papers and hear conversations I may not want to hear! All of which can be disconcerting when speaking face to face with someone else 20 metres away.
The other thing is that when you walk around the house and garden – even popping to the loo – you can still hear the TV at the same volume! Probably too much information and friends and family need to remember that too!!??
I had Roger training which got me up to speed quicker and probably showed me things I wasn’t aware were there. 3 hours is good but I know it will be hard to remember it all even with my note taking but know I have you tube videos to watch and backup support if needed as well as my instruution booklet.
My Roger Pen has already been really good and hadn’t really realised how much I was retreating into my own little world due to hearing issues. I can see as ‘Roger’ and I get to know each other better that it will only improve things.
Kate H, Market Bosworth
Equipment supplied – Roger Pen, Roger X 02 Band Receivers, DAI shoes for Oticon Spirit Synergy and Phone Adapter
Hello Paul, I have been using a Roger Select with my hearing aids for two months now and it has certainly made a difference in the situations I have used it in.
We had a family wedding recently and the general hubub from 90 people at the reception made even people with normal hearing have difficulty with conversation round the table.
Using the Select helped a great deal and I got quite used to selecting the appropriate positions on it.
I have also used it in restaurants where it was also a help but would advise choosing one without background music if possible as this did affect the performance a bit.
An unlooked for benefit arose when I visited a very ill person whose voice had become very weak – I tried the Select and it made a huge difference without me asking the patient to speak louder.
I have also used it with television with good effect and it has allowed me to dispense with subtitles mostly.
The help and advice from FM hearing has been very efficient, and questions have been answered in record time by Paul.
Excellent customer service! Altogether a help in difficult situations.
Best wishes, Margaret, Orpington, Greater London
Equipment supplied – Roger Select, Roger X 03 Band Receivers, DAI shoes for Siemens Octiv M
Hello Gill, I really want to give some feedback about my experience with FM Hearing Systems and the hearing equipment that you supplied and also about Will, the trainer.
I have to say Gill, I was very sceptical about the equipment suggested by Access to Work, I didn’t think anything could help in this building.
I’m not in a position to be able to afford this kind of equipment and I just thought, they can claim it be as good as they like but how would I ever know whether it is or not………well now I do and I’m happy to eat my words or humble pie. It is just fantastic.
FM Hearing Systems made things so easy by giving clear advice/instructions about what needed to be done and by sending everything together in the one parcel.
I really don’t know where to start about Will, he was brilliant from start to finish! He was very clear in his advice before the training and when the training was taking place.
He was so patient and very clearly explained all the pieces of equipment and how they all worked.
He was aware of my hearing loss and made sure he waited until I was looking at him before talking but he did this in a very natural way, there were no long pauses while he waited for me to finish trying something.
He demonstrated how all the equipment worked too and then made sure that I tried each piece of equipment, until I was sure I knew what I was doing.
My daughter had come along to take notes and Will pointed out key pieces of information that needed to be noted, to ensure we didn’t miss anything important.
We had lots of questions and he answered all of them very well. When we asked about buying other/extra pieces, he was able to explain that this could be done through FM Hearing Systems website.
He also explained that I could e-mail at any time, with any questions and either he or FM Hearing would try to help and support. It was all very reassuring.
I’ve been using the equipment for a week now and Will was quite right when he said it would change my life, for a start I can use the phone again and I have already had two voicemail messages that I have been able to hear perfectly well on my own and haven’t needed to get a colleague to listen because I couldn’t catch it all.
‘Roger’ and I are inseparable now, I take it with me if I’m just popping into another office to speak to someone.
I have already been asked to meet with another colleague, who also has hearing difficulties, to explain what happened to me and let them see the equipment that I have.
Thank you so much for a great service and please thank Will for his patience on the day of my training.
Kind Regards, Trish, Halifax, West Yorkshire
Equipment supplied – Roger Select, Roger Table Mic Twin Pack, Roger X 02 Band Receivers, DAI shoes for Oticon Spirit Synergy P and Phone Adapter
I have been totally deaf in my right ear for over 20 years. I currently have a CROS hearing aid system consisting of an NHS Phonak Nathos S+ Micro W in my left ear, receiving from Phonak Bicros in my right ear.
This combination has been a great improvement over my previous simpler Siemens aids but is neither directional nor sufficiently filtered to be of great use in group situations such as a discussion in groups, with friends at restaurants or for instance in conducted tours where the guide is speaking to a group of us – I just get everything amplified including the background noise so differentiation is impossible.
Furthermore, I was finding even in a household situation that I would require a greater volume from audio equipment than was comfortable for my family. As a result I was becoming a recluse not wishing to attend meetings or parties, feeling excluded at dinners at restaurants, and causing friction over TV and audio volume levels at home.
Reading the literature on Phonak instruments included with my Nathos device, I discovered the Roger Pen System. I needed to be really convinced the purchase would be worth it. It absolutely was. And much thanks go to FM Hearing Systems for the support and input to convince me to make that decision.
THE ROGER PEN SYSTEM – OVERALL VIEW (after over 2 years of use)
A superb device which has revolutionised my life in many ways – improving my hearing, my social activities and my family life both in the home and outside. Although expensive, it does work very impressively and I can justify it for me by the markedly improved quality of life.
There was quite a learning curve to get best use out of it – emphasising the need for reliable, detailed and accurate support from the supplier and that I was grateful to receive from the passionate and knowledgeable people at FM Hearing Systems.
I started off with the Roger Pen transmitter which comes in a choice of colours and looks just like a pen. It must be used with an additional suitable receiver and I use a Roger 15 integrated receiver which is colour coordinated to my hearing aid.
I later added a Roger Clip-on Mic to the system which acts as a second input to the hearing aid receiver. It is by no means essential nor a substitute for the Pen except for one to one situations as it has only a single microphone input for voices within around 8 inches of the device. But it may suit some people and having two microphones just adds more flexibility to my personal use of the system in certain situations.
MY EXPERIENCE OF THE ROGER PEN – THE PROS
- Microphone effectiveness for one to one use – With the Pen worn round my wife’s neck on the lanyard it allows clear communication under severe extraneous noisy situations. We used it for a recent holiday when it improved our communication in the noisy airport, during the flight and on transfer buses. Engine noise, especially on the plane, had previously made it difficult or impossible to hold any sort of conversation under these circumstances. Indeed I used to wear ear plugs to reduce the engine noise and tinnitus effects. The pen is also extremely light in weight and the wearer is unaware of it when used for long hours around the neck. My rating here has to be a very impressive 5/5.
- Microphone effectiveness for lecture use – With a tour guide wearing the pen on the lanyard, I could clearly hear guided tours given both inside and outside – at a winery, on a bus tour, at an aloe vera farm etc. The range of use was impressive – probably 4-5 metres at least – I am over six foot tall and could remain at the rear of other guests to allow them to view the guide without my bulk blocking their view, but I could still hear clearly everything said – probably better than they could in parts. This was additionally really impressive as speech was not lost by the speaker turning their head slightly during demonstrations nor when noisy machinery was running in the background vicinity. My rating would again be an amazed 5/5.
- Microphone effectiveness in a small group scenario – At a restaurant with my wife or with a small group of friends, we placed the Roger microphone horizontally on the dining table and I could effectively hear conversations and converse with them in spite of background conversations and noises of waiters and cutlery – something I had great problems with in the past. Again the selective nature and versatile intelligent switching of microphone actions of the Roger pen was a great improvement over conventional CROS hearing aid systems where there was little if any selectivity over what was being amplified and so no discrimination between irrelevant background noises and the immediate discussions of friends. I did find this was not quite as effective and successfully when used in my house with six of us around a wooden dining table for some reason. The problem here being an amplification of the cutlery used by my guests not being filtered out from the conversations. I suspect the smaller room and acoustics were the cause here as it had worked better in a larger restaurant scenario and placing the pen microphone on a cork table mat improved the audibility somewhat. My rating here is therefore 4/5 – tempered by the above comments.
- Use as TV/Hi-fi/PC audio link – With the charger/docking station plugged into the headphone socket of my TV, the Roger pen can transmit audio from the headphone socket at whatever level I require without interfering with my wife’s enjoyment of the programmes at a lower level to suit her. My rating here is again an impressed 5/5 – but (and this is nothing to do with the Roger system) I just wish TV stations could have a standard volume for broadcasting programmes without having to adjust the output volume of my TV (usually both my wife on the loudspeaker and myself on the much more time consuming TV headphone adjustment) from one station to the next (and even from a national to a local news programme which is always louder). Not to mention the balance between speech and background music which seems inappropriate more often than not – and why do we need loud drum music to introduce nature or sports programmes !!! – so I give a rating of poor 1/5 for Panasonic, Samsung, Sony, LG and other TV manufacturers who dwell to much on undetectable picture quality and not enough on sound performance !
- As Bluetooth mobile phone link – I have tested it connected through Bluetooth to my mobile phone, but not really found a need to use it much. Connection is fairly simple, like any other Bluetooth device, and sound quality is excellent. However, I did not find it easy to remember the buttons to press or the indicator light combinations on the pen which would need more frequent use and so did not benefit from this functionality. Furthermore, I cannot use my mobile phone on speaker as well as Bluetooth – so cannot speak with distant family using the Roger system alongside my wife, as I would want to. I may be harsh as I have not become accustomed to using it in this mode and others may find it invaluable, but I would only rate this as 2/5.
- Battery life – The Roger Pen can be charged within a couple of hours using the charger or a direct micro-USB cable. Being a rechargeable battery device, and realising how mobile phones seem to have built-in obsolescence due to limited recharging battery life – let alone the many disposable hearing aid batteries I go through – I was concerned whether the Roger Pen would be defunct and non-chargeable in a year or two of use. I was firstly reassured by FM Hearing Systems that the battery could be replaced at a fraction of the cost of a new device (under £100). However, in practice I have in 2 years so far not been aware of any reduction in the fully charged state of the battery (around 6-9 hours). So 4/5 rating for this – just a feeling that it just may begin to fail in the coming months after 2 and half years of intensive use. But I would consider that an overall cost of under a £1 per week when the battery needs replacing is excellent value for money to reap the benefits of the superb Roger Pen system.
MY EXPERIENCE – THE CONS
- Build quality – The Pen was initially somewhat disappointing on delivery – from the price (and the sales photos) I expected a machined aluminium device in the style and quality of an Apple iPhone. It is instead an entirely plastic body with plastic pocket clip which made me concerned that it could be damaged by being dropped or if the clip snapped off. I have been ultra careful but accidents happen – and they did. My rating 3/5 here. I was informed by the supplier (FM Hearing) that apart from one Pen being trodden on by pupils when a teacher purchaser inadvertently left it on the floor during a PE lesson, that they have received no complaints of damage through being dropped from hundreds of customers now regularly using the pen devices since its launch. I can only only concur with that in my experience after two dropping episodes over the 2 years in use – once on a hard wooden floor and once in a car park (latter in its leather case but the former without the case). There are no signs of damage in either appearance or performance. But I will continue to treat it like delicate glass and hopefully minimise any accidental drops in future ! I advise utmost care – it is so easy to drop it.
- Problem with water protection – Another comment from FM Hearing was that from their experience and complaints file “I need to be careful as getting the Pen wet was a greater problem than dropping it” – and in use I can understand this. Dangling from the lanyard around someone’s neck could easily lead it to be dipped into a glass of water or wine when leaning forward. Similarly, with the device lying horizontally on a dining table in a restaurant scenario could make it extremely vulnerable to liquid spillage by waiters or other guests. Interestingly, the hearing aid Roger receiver I purchased is rated to be safe in splashed water or rain (IP67), while the pen has no water safety rating. If mobile phones can be made to be showerproof, let alone waterproof to 1 metre depth for 30 minutes, then surely this Roger Pen device could be made waterproof similarly, if it is so vulnerable. The Phonak warranty is void if immersed in water or “on exposure to chemicals” (presumably alcohol constitutes a chemical). No one would sensibly swim with the Roger pen but some built-in water resistance from momentary accidents would surely be sensible.
- Ease of use of the Pen and need for support – The manual is comprehensive and 76 pages long. However, getting your mind around the buttons and colour light combinations is not easy. This emphasises the incalculable value of support from the supplier – and I commend FM Hearing for their performance in this respect. Getting a rapport and answers to queries to the depth required and in a timely fashion is crucial to making this purchase worthwhile. Otherwise it could become a disappointing and redundant waste of money if one couldn’t get it to work as one expected. My rating for simplicity of use of the Roger device is only 2/5 and I still need to keep the user guide to hand to recall the buttons and colour indicator settings, but for the support from FM Hearing my rating is a highly deserved 5/5.
- Ergonomic design – The design of the device is elegant, but I would not say ergonomically based. Illustrations in the manual clearly warn of the problems user’s can experience if holding the pen incorrectly and possible covering the microphones in use, and also in attempting to press the function buttons if you don’t hold it properly since the phone buttons are diametrically opposite the on/off and microphone buttons. So obviously the design limitations are known to the manufacturer’s – so why did they not design to remove them? 2/5 for Phonak here.
In conclusion, the Roger Pen system is a life changer. I use it daily, wouldn’t be without it, and wish I had it available years ago as I would have found it invaluable in so many areas of work and home life when I suffered from my hearing loss. It’s expensive, not perfect, easily lost and has a significant learning curve to get the best out of it.
But that potential benefit is truly outstanding and with the support and passionate advice of people like FM Hearing Systems, what this Roger system has to offer is undoubtedly worth every penny to my own and my family’s daily lives and well being. Regards, Graham G., Bicester
Equipment supplied – Roger Pen, Roger 15 03 Band Integrated Receiver, Roger Clip-on Mic
Hi Amanda, well it has been almost 2 months since I had my training with the Roger equipment, so I thought I should give you an update.
Without being too dramatic, it has had a massive impact on my life. I can’t thank you all enough for introducing me to Roger!!
I am still amazed by the fact I can actually hear, both on the phone and with normal conversation and (as you pointed out) I can hear better than most when in a noisy environment.
Thank you for the troubleshooting guide, but so far, I haven’t needed to use it as the equipment is so easy to use.
I tell everyone who will listen (or hear me) about Roger and how it has changed mt ability to hear. I would recommend the equipment to anyone.
Thanks again, Gill B., Bedworth
Equipment supplied – Roger Pen, Roger X 03 Band Receivers, DAI shoes for Siemens Teneo M and Phone Adapter
I received my training yesterday from your trainer Lisa and I’d like you to pass some feedback to Lisa and her manager for me.
Punctuality was spot on, and everything that was arranged beforehand was adhered to. Communication to arrange and confirm the training was excellent both from Lisa and your entire team.
The training itself was outstanding – I think it helped that Lisa uses your Roger Pen system herself, as she seems to have a very in-depth knowledge of both how the system works and the challenges that using even the best of specialist equipment entails.
Every question I had was answered promptly and confidently, and several topics that I had never even considered were addressed.
Lisa was really friendly, open and pleasant to talk to throughout the entire session, listened really well, and answered clearly.
It really was a pleasure to meet her and learn about the equipment. She also welcomed me to get in touch if I thought of any questions that were not addressed at the time.
Overall, it has been a real pleasure to deal with Lisa and your company. I find it’s rare these days to get competent, friendly service, which made your professionalism really stand out.
Regards, Richard R., Chesterfield
Equipment supplied – Roger Pen, Roger X 02 Band Receivers, DAI shoes for Oticon Spirit Synergy and Phone Adapter
I use a Roger Phonak Pen at work and at home – it’s fantastic and has made an enormous difference to me.
It connects with my phone so I can easily hear without awkward whistling noises
It also connects to my laptop so I can easily join video conference calls around the world and it sits near the tv so I can hear without my neighbours having to listen too!
The team at FM Hearing Systems have been absolutely lovely and really willing to help with all my queries.
Sophie B., Brighton
Equipment supplied – Roger Pen, Roger Clip-on Mic, Roger X 03 Band Receivers, DAI shoes for Phonak Naida V SP and USB Conversion to Headset Pack
I have a degenerative hearing impairment and I can’t believe the positive difference my Roger Pen and Table Mic have made to my life both at work and at home from day one.
Phone calls and meetings are much easier for me now at work as I am not missing out on chunks of conversations, constantly asking people to repeat themselves or mis-understanding people in animated conversations around large tables.
I didn’t realise how very stressed these situations made me until I got my Roger Pen and Mic.
Don’t underestimate the debilitating neurological stress of having to concentrate so hard on just hearing what people say, this made my job unnecessarily stressful impacting on my home life too as I often arrived home exhausted not knowing why.
Now this has greatly reduced helping me to enjoy what I do at work even more.
At home it has helped me no end with occasions like family meals where I can now take part in the conversations.
I feel much more relaxed when out with my partner as I can now have private conversations with him rather than him having to shout over background noise in environments such as busy restaurants making me feel embarrassed and avoiding having conversations or ‘pretending’ I had heard.
I had become very good at lip reading and mirroring facial expressions when not really understanding the conversation fully, leading to further embarrassment, as well as being able to hear the conversation in a car – previously the road and engine noises were difficult to hear over.
Marvelous technology, very intuitive to use and using it has become second nature – just like putting in my hearing aids in the morning.
Phonak Roger has helped with hearing in background noise. meetings, phone calls, social group occasions and one to one communication.
My Roger training was very helpful, I had a knowledgeable and empathetic trainer. Amanda was very patient and extremely thorough.
She asked questions and listened to my needs. Her training style met my needs very well, she went through everything step by step and didn’t move on to the next thing until I was confident. A great experience.
Ria S., Northampton
Equipment supplied – Roger Pen, Roger Table Mic, Roger X 03 Band Receivers, DAI shoes for Phonak Nathos S+ Micro and phone adapter
I purchased the Roger Pen and Roger 11 receivers having visited Paul in his office in Keighley where not only did he give me a super demonstration of the equipment. Not only did he show me the equipment but he listened to my difficulties in hearing in lots of situations and then went on to recommend the items that would help to resolve some of my hearing problems.
This included the Phonak DECT cordless phone. This is just amazing. For the first time in I don’t know how many years I can now have a landline telephone conversation without using the speaker and every second sentence from me being “sorry I missed that”. It has made so much difference.
The Roger Pen is also very good when connected either by cable or Bluetooth to my mobile phone. I can hear perfectly.
I have been to meetings and asked the speaker to wear the Pen on the lanyard and this is perfect. I think the only problem then is that I can’t hear when a member of the audience asks a question but I can hear the reply and can guess fairly well what the question was.
At other “round the table” type meetings I get the best results by holding the Pen and pointing it at who is speaking rather than placing the pen in the middle of the table.
I am finding that the more I use the Pen the better I am at dealing with various situations and my hearing overall has improved compared to just using my hearing aids.
What can say about Paul and his team at FM Hearing Systems? They have proved so helpful not only during the purchasing of the equipment but in helping with any small problems that I have had after. Paul has even been in direct contact with my audiologist at the hospital to help him to change the settings on my aids to improve how they interact with the Roger equipment. My audiologist is now recommending FM Hearing Systems to anyone who asks about the Roger Pen.
That makes it sound like a one man band and that is just not the case at all. Whenever I email a question I get a very rapid and helpful reply from one of the ladies on the team if Paul is not available. It has been so easy to deal with all of the team and I would not hesitate to recommend FM Hearing Systems to anyone who struggles to hear in difficult situations
Best regards, David B., Stoke on Trent
Equipment supplied – Roger Pen, Roger 11 Integrated Receivers for Phonak Nathos S+ SP W with Phonak DECT CP1 wireless phone
Everything that you have supplied; Roger Pen, ComPilot, optical cable for TV listening have all enhanced the quality of my life.
I really am so pleased with the way everything works. The set-up and demo was invaluable too.
The staff are definitely really knowledgable, efficient, helpful and friendly.
Definitely improved things at work, in the general office and in meetings.
The trainer Lee was brilliant; knowledgable, easily understandable and made the equipment seem much less daunting.
I can’t recommend him highly enough. He’s a very likeable guy.
Linda D., Warwickshire
Equipment supplied – Roger Pen, Roger X Receiver with Phonak ComPilot
Dear Tracey at FM Hearing Systems and Audiologists at King Edward NHS (sorry, I’ve forgotten your names),
I just wanted to give you all an update on the Phonak Roger equipment – they have been absolutely transformational!
In the two weeks since Tracey’s extremely comprehensive training session following the prescription programming (which King Edward completely rescheduled to fit in around the start of the school term following a road accident my husband I had in Rhodes), I have the following successes:
Telephone clarity is stunning – I am quicker at switching programmes when there is an incoming call and I can just about hear what else is going on whilst speaking on the phone (sufficient to be able to ask the phone caller or speaker to ‘hold’ whilst I speak to the other, which is what you would do anyway). This has increased my confidence dramatically as I can now concentrate on listening rather than on ‘hearing’. No longer do I fear Ofsted! (Slight exaggeration, but I’m sure you know what I mean!).
I have used the Roger Table Mic’s in small meeting situations, including prayer groups in church where some speak at a whisper (I can now hear their every word), and find these more effective than the Roger Pen at eliminating the distraction of my own voice being amplified. Speakers around the table/group are initially fascinated by the technology, but are now moving beyond this and ignoring their presence.
My iPhone links brilliantly to the Roger Pen and for the first time ever I can stream music direct to my aids, plus listen to podcasts / watch film clips discreetly. For example, I enjoyed playing around doing this on a train journey and was also able to mute if there was a train announcement. This is revolutionary in itself, as in the past it was a case of removing in-ear aids and replacing with headphone buds – which I hated doing – or wearing headphones, which I also disliked as it was too much tech (aids plus phones).
I still need to use both microphones in a large boardroom setting (and have the confidence to announce what I am doing) and have a plan to trial the Roger Pen in a school assembly by passing it to individual children when they want to ask a question – think I will start off with 30 in the room before I do it with 600! I also need to play around with the remote control.
Of course, there are those occasional moments when it feels like all the chickens have escaped at once (phone rings, someone walks in the room and asks a question, battery starts bleeping, I mis-switch a programme), but I am already conscious that the more I use the technology, the better I will be able to cope when this happens. I am determined to be quick and slick! You never know, Tracey, I might yet advance to that ‘override’ facility …
Thanks you all once again – audiologists for putting me onto Access to Work funding and the equipment that is available, then setting up; Tracey for the training; my employer for additional funding and support.
Debbie R., Maidenhead
Equipment supplied – Roger Pen, Roger Table Mic Twin Pack, Roger X Receivers with DAI shoes for Siemens Tenoe M+ and phone adapter
Hello James and Gill, I am overwhelmed with the difference a day makes, the Roger system has opened up a whole new world to me.
Last night to be able to listen to music and have the clarity of the words (and learning that the words I thought they were saying they weren’t …so funny …because it actually made more sense) – TV without subtitles…. and today in the office – heard everything, being able to use the telephone like everyone else, not use my mobile phone on loud speaker and not to have to keep saying I’m sorry can you repeat that please.
I struggled daily working in the office taking telephone calls, in meetings and on a 1:1 to basis, just about anything that required me to absorb information from oral communication.
I found myself using up so much energy and being general fatigued at the end of the day because I had to concentrate and focus so hard on what people were saying to me. I also found that I was missing out on office banter, even though my colleagues were / are fantastic and kept me included in everything.
One day made a total difference – I could hear people clearly, I could answer the phone and hear so clearly – (surprised at how some people sounded- didn’t match) – it is just awesome.
I was not aware that the Roger Pen could do so much more- I could hear my music and understand what was being sung and to watch TV without subtitles – opened up a whole new world
Roger has helped with everything to do with communication in the work environment, social environment and with music / TV.
James, thank you so much for your patience yesterday… you are an excellent tutor, extremely patient and taking the time to explain how everything works and that I was comfortable with what I was doing. You put me very much at ease.
Best of all…. I had the whole office in stitches…because I’ve played pranks on them. Thank you again from the bottom of my heart.
Bev G., York
**Update – I am so over the moon with everything – I was in a large meeting yesterday and introduced the Roger Table Mic, first time of using and it was fantastic – bit scary a couple of times with new sounds but amazing.
A good feeling to be able to participate and contribute because I wasn’t worried that I would mis-hear what was being said – done my confidence the world of good!
Equipment supplied – Roger Pen, Roger Table Mic, Roger X Receivers with DAI shoes for Phonak Nathos S+ SP W, headset and phone adapter
I’m using a Roger Pen as well as the Roger Table Mic. The Roger Pen is great, discreet support in small meeting scenarios. So much so that people pick it up thinking they can write with it!
The Roger Table Mic is fantastic in much larger meeting settings giving me the confidence to hear and contribute to the discussions, something that I struggled to do with just my hearing aids.
I’ve attended conferences, training events, seminars, lots of meetings of various sizes and feel like I can contribute in the ways I used to before my hearing impairment – the equipment is that good! A real confidence boost.
This equipment has addressed my primary needs at work but also helps me to enjoy television again and social activities with friends and family.
I also had on site training. Just great – very reassuring.
The Roger Pen is easy to use but it’s good to get hints and tips outside of the instruction booklet to really make the most of it.
In particular, how you can pair it with other Pens, or Table Mics to get the coverage you need.
Daphne R., Norwich
Equipment supplied – Roger Pen, Roger Table Mic, Roger X Receivers with DAI shoes for Phonak Nathos S+ Micro and phone adapter
I wanted to drop you a quick line regarding the Roger Pen and associated bits that we purchased from you recently via an Access to Work grant.
It really is an incredible piece of kit. For me, it has made simple tasks in my daily work so much easier and more normal – my continued hearing losses had made be shrink back from talking on the phone and the Roger has completely turned that round.
The clarity of the sound is amazing – having lost almost all my high frequency sound, and changed to aids that changed the sound into mid frequency where I have better hearing, the Roger makes answering the phone at work so hassle free and simple.
I love it so much that I have bought myself a second docking station to be able to sneak it home and use it with my telly – I haven’t heard a TV programme so perfectly for many many years!
Very best regards, Rebecca K., Woking
Equipment supplied – Roger Pen, Roger X Receivers with DAI shoes for Phonak Nathos S+ M and phone adapter
I’ve been to the Tate Modern and St Pauls Cathederal for guided tours. Each time I asked the tour guide to wear the Roger Pen. This enabled me to hear. Stand where I liked. Be part of the whole thing! Amazing.
Just one weird thing happened – when down in the crypt, the vicar gave a sermon (or talk) upstairs and this was transmitted using the T setting. Freaked me out a little until I realised what was happening!!
Meetings at work – much easier when there are more than 10 or so attendees and particularly for my softly spoken presenters.
I understand it can help with calls – so I need to re-visit the hand book and familiarise myself with that functionality. Particularly useful for when there are planned conference calls.
My trainer Amanda visited me at home (I work from home) on 31st January. She was amazing. Because of her, I made massive leaps in accepting using my hearing aids.
She got me to understand the benefits of doing so and encouraged me along. This, along with the Roger Pen, has made a massive difference to me.
I wear them most of the time now, sometimes not realising until I lie down to sleep that they are in.
Recently I popped them into hear the dawn chorus. (sad – but significant!)
The Pen has also helped me get over the vanity barriers. I just get on with it now. My thanks to Amanda -and the team for getting me here.
I’ve gone on to advocate for those with hearing loss in my region – at a time when the commissioners are seeking to reduce funding in Adult Hearing – I’ve stood up with others and been a voice. I am hopeful that they change their plans.
Esther C., Milton Keynes
Equipment supplied – Roger Pen and Roger Mylink
Prior to getting the Phonak Roger equipment I was having tremendous difficulty answering the phone and keeping a conversation going that I was unable to hear very well.
I was delighted that once the equipment was installed and I was shown how to use it that I now have no trouble at all using the phones at work.