Help 2017-01-16T07:53:25+00:00


We want to make your purchase as easy and straightforward as it can be, to that end we have this Help reference section of the website to achieve this aim.

Within the Phonak Roger Help section we have a list of downloadable product user booklets, a ‘how to’ section with help videos, and some other useful topics including a very useful section that helps to ensure you choose the right transmitter and the right receiver for your needs.

We have a very important section on VAT exemption and how to ensure you do not pay VAT if you do not need to.

These sections can easily be found by holding your cursor over the ‘Help’ tab above and navigating to the section you need from the drop down menu.

With all the choice of technology available you might be wondering which products are best suited to your needs. If you are at all unsure and need some guidance please feel free to contact us. We are only a phone call or an email away and we like to think we know our stuff!

If you want to research under your own steam there is lots of useful information on this website, also below we have links to the Phonak corporate website dedicated to Phonak FM and Roger technology and the different Phonak transmitters and receivers available.

If you click here you will be directed to a general overview of Roger technology on Phonak’s website, click this link to take you to information specifically about Phonak Roger transmitters and receivers.

As well as being major suppliers of Radio Aid technology to work with hearing aids, we are also fully qualified hearing aid audiologists, so know all about hearing aid technology too, and how all the different pieces of technology interact with each other.

We can be reached in office hours at 01535 606350, or even better, send us an email at with the nature of your enquiry and we will return your communication very quickly, usually the same day.