Customer Surveys 2017-06-28T11:22:14+00:00
Phonak Roger Transmitters

Phonak Roger Transmitters

How are you finding Roger?: It’s fantastic! How did I manage without it?

I love my pen! its amazing helps me massively. Can’t explain how much its helped me in my role.

Which areas were you looking for help?: Other – Please supply details below

Has it helped? Everything to be honest – the phone meetings and busy office enviorment, when I am out and about on I’ll give it the person I am with.

In busy streets and shopping centres I can hear people perfectly!

Did you have Roger training?: Yes

Was it useful?: Perfect. Lisa Was amazing, learned so much from her and Gill & Paul have been amazing support as well the response time is so quick when I ask questions. Honestly A* service!!

Did you rate us overall?: (1=poor to 5=excellent): 5

Nina B., Derby

Equipment supplied – Phonak Roger Pen Transmitter, Phonak Roger Clip-on Mic, Phonak Roger Table Mic, Roger X and DAI shoes for Oticon Spirit Synergy, phone adapter


How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

The use of the Roger Pen has now allowed me to hear more when using Skype or going to any meetings. I now have the ability to hear and use the desk phone at my workplace which means I able to work more efficiently while at my work.

Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Unfortunately, due to various technology constantly moving forward within my workplace, I haven’t been able to test/use all the features of the Roger pen to its full potential.

Which areas were you looking for help?: General communication issues in challenging environments

Has it helped? The Roger Pen has definitely met my needs.

I couldn’t believe that I could be listening to something from my desk a even if I walk about 3 metres away from it when my hearing aid is connected to the right program!

Did you have Roger training?: Yes

Was it useful?: My trainer was Lee who was fantastic. He explained everything in detail and always made sure we were fully happy with everything and allowed us to ask any questions at every stage.

He always made sure that myself and my Line Manager were happy when using the new equipment before he left as well as having the knowledge that someone was only a phone call /email away if I needed help.

Did you rate us overall?: (1=poor to 5=excellent): 5

Christopher L., Southampton

Equipment supplied – Phonak Roger Pen Transmitter, Roger X and DAI shoes for Danalogic iFit, phone adapter


How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

I have not been in a setting where I implement the additional microphone as yet, but will be keen to use this at forthcoming educational settings.

Phonak Roger 10The rest of my equipment is working very well. The phone equipment is excellent.

Which areas were you looking for help?: General communication issues in challenging environments

Has it helped? It has so far addressed all my work and social needs.

In addition it has enhanced my ability to enjoy radio, tv and mp3 etc..which is a huge bonus

Did you have Roger training?: Yes    Was it useful?: It was slightly rushed but was very useful.

Did you rate us overall?: (1=poor to 5=excellent): 5

Rowan W., Exeter

Equipment supplied – Phonak Roger Pen Transmitter, Phonak Roger Clip-on Mic, Roger 10 Integrated Receivers, phone adapter


Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

The customer service was excellent throughout ordering my equipment, to the training. Paul & Gill were very knowledgeable and proactive with answering my many answer in regards to he different settings and equipment I needed to work alongside my Middle Ear Implant & hearing aids.

Q). Which areas were you looking for help?: Strictly phone only, nothing else

Phonak Roger Pen and Roger Mylink

Phonak Roger Pen and Roger Mylink

Q). Has it helped? Roger has helped particularly when on the telephone. I have a severe to profound hearing loss, and I can use the dect phone to a reasonable level of independence whereas before, I was unable to use the phone at all.

This has been important when I have taken phone calls whilst a colleague has been talking to another person, whilst in the same room.

Q). Did you have Roger training?: Yes

Q). Was it useful?: I didn’t find it particularly useful. Will was brilliant, patient and understanding, however I had already put together the Roger system as stated in the instructions beforehand for when he got here.

I had read the manual and figured out how the settings integrated with the different settings on my hearing aids etc.

If I’d have known Will was coming to set the system up beforehand, I probably would have saved time and money and not had the training.

I appreciate Will coming all this way, and being very understanding – thank you.

Did you rate us overall?: (1=poor to 5=excellent): 5

Nuala D., Halifax

Equipment supplied – Phonak Roger Pen Transmitter, Roger Mylink, phone adapter


Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

The equipment itself is fine, it’s the fact my hearing has become quite distorted that’s the issue for me. The system does help me at work, so definitely useful to have.

Q). Which areas were you looking for help?: Hearing work colleagues / customers / friends / social

Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Q). Has it helped? It has definitely helped support me in my place of work and in a variety of settings.

I have recently advised another member of staff about the system, so would definitely recommend.

I wasn’t initially aware you could use it with audio/TV equipment, so its been really useful at home as well as in work and makes a real difference!

Q). Did you have Roger training?: Yes

Q). Was it useful?: Training was useful and easy to understand.

Did you rate us overall?: (1=poor to 5=excellent): 4

Caroline C., Manchester

Equipment supplied – Phonak Roger Pen Transmitter, Roger X and DAI shoes for Oticon Spirit Synergy, phone adapter


Wireless Headset Pack

Wireless Headset Pack

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

I have found the equipment to be of great use to me and I have been able to continue with my role as an audio typist without any difficulty at all.

Q). Which areas were you looking for help?: Listening to audio files on a PC amongst other things.

Q). Has it helped? Absolutely.

Q). Did you have Roger training?: Yes

Q). Was it useful?: The trainer William was very good as was the backup when I had to telephone yourselves

Did you rate us overall?: (1=poor to 5=excellent): 5

Gillian H., Blackburn

Equipment supplied – Phonak Roger Pen Transmitter, Roger X and DAI shoes for Oticon Spirit Synergy, phone adapter and conversion to wireless headset


Phonak Roger 17

Phonak Roger 17

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

I think the Phonak Roger system is great, with my type of hearing loss I don’t think I will find anything better. But because of my type of hearing loss, I don’t think I will want to do reception work on a permanent basis

Q). Which areas were you looking for help?: Strictly phone only, nothing else

Q). Has it helped? I think its great if you use it for a meeting and be able to hear more clearly.

Q). Did you have Roger training?: Yes

Q). Was it useful?: It was very useful, the trainer Colin took his time to explain everything and wouldn’t leave until we were both satisfied that we covered all areas of using the Phonak Roger system.

Did you rate us overall?: (1=poor to 5=excellent): 5

Janice McC., Edinburgh

Equipment supplied – Phonak Roger Pen Transmitter, Roger 17 for Advanced Bionics Cochlear Implant and Phone Adapter


Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

I’m still adjusting to the difference in sound when using Roger, but generally it has made a big difference especially when meetings are in noisy public places.

Q). Which areas were you looking for help?: Hearing work colleagues / customers / friends / social

Q). Has it helped? Yes and it’s a good talking point!!

Q). Did you have Roger training?: Yes

Q). Was it useful?: I thought the training was very useful, Lisa the trainer was excellent and explained, demonstrated everything very well. I felt it was a bonus to have a trainer who has experience of using the equipment themselves.

Did you rate us overall?: (1=poor to 5=excellent): 5

Alison R., Grantham

Equipment supplied – Phonak Roger Pen Transmitter, Roger X 03 Band receiver with DAI shoe and Phone Adapter


Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Q). How are you finding Roger?: It’s fantastic! How did I manage without it?

After a few initial teething problems which i have now put down to compatibility with the NHS Oticon Aid I had once my audiologist switched to a Phonak Nathos aid I was able to get the full benefit from using the aid with Roger X.. i’ts just so much better than anything I’ve ever tried.

Q). Which areas were you looking for help?: Hearing work colleagues / customers / friends / social

Q). Has it helped? Yes definitely, I can hear speech crystal clear now on the TV where before I was really just solely relying on subtitles.

Q). Did you have Roger training?: No

Q). Was it useful?: If I were to recommend this to someone I would however recommend they get the training, but when I was assessed it was not included. This was probably because it was an Access to Work funded piece of equipment and my boss would not fund it with the training included to keep costs down.

Did you rate us overall?: (1=poor to 5=excellent): 5

Nadine N., Southampton

Equipment supplied – Phonak Roger Pen Transmitter, Roger X 03 Band receiver with DAI shoe and Phone Adapter


Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘I can hear people far more clearly on my office phone’

Phonak Roger Pen and Roger Mylink

Phonak Roger Pen and Roger Mylink

Q). Which areas were you looking for help?: For my office phone and meetings.

Q). Has it helped? Yes

Q). Did you have Roger training?: Yes

Q). Was it useful?: The content was good and easily explained

Did you rate us overall?: (1=poor to 5=excellent): 4

Hamish M., Dunblane

Equipment supplied – Phonak Roger Pen Transmitter, Roger Mylink neckloop receiver and Phone Adapter


Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘The link between the pen and ear pieces have to regularly be re connected’. – We advised Lawrence further on this by email.

Phonak Roger Pen and Roger Mylink

Phonak Roger Pen and Roger Mylink

Q). Which areas were you looking for help?: Strictly phone only.

Q). Has it helped? Yes

Q). Did you have Roger training?: Yes

Q). Was it useful?: The content was good and easily explained

Did you rate us overall?: (1=poor to 5=excellent): 4

Lawrence F., Kings Lynn

Equipment supplied – Phonak Roger Pen Transmitter, Roger Mylink neckloop receiver and Phone Adapter


Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Q). How are you finding Roger?: It’s fantastic! How did I manage without it?

‘It has made using the phone at work much easier. Great for presentations.

Can connect to Blu-ray player for perfect sound. Can listen to music from my mobile phone without taking my hearing aid out.’

Q). Which areas were you looking for help?: General communication issues in challenging environments

Q). Has it helped? ‘Yes it has exceeded my expectations.’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘Very useful.’

Did you rate us overall?: (1=poor to 5=excellent): 5

Tom M., Rugby

Equipment supplied – Phonak Roger Pen Transmitter, Roger X receivers with DAI shoes and Phone Adapter


Phonak Roger_Clip_On_Mic

Phonak Roger Clip-On Mic

Q). How are you finding Roger?: It’s fantastic! How did I manage without it?

‘This equipment has been a great help. Work life and social life has dramatically improved, would recommend to everyone who is struggling with day to day conversation.’

Q). Which areas were you looking for help?: Hearing work colleagues / customers / friends / social

Q). Has it helped? ‘Yes, at work I can actually communicate with my client, was struggling due to back ground noise. it has also helped a lot socially which I didn’t really expect to as was just initially using at work.’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘Yes, great help. Quick and easy and very informative.’

Did you rate us overall?: (1=poor to 5=excellent): 5

Chloe E., Shrewsbury

Equipment supplied – Phonak Roger Pen Transmitter, Phonak Roger Clip-on Mic Transmitter, Roger X receivers with DAI shoes and Phone Adapter


Roger_Pen

Phonak Roger Pen

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘It helps me at work even though we are a small office I can find it hard to hear everybody so being able to position the pen in the right direction helps a lot.

I also find it very useful at home.’

Q). Which areas were you looking for help?: Hearing work colleagues / customers / friends / social

Q). Has it helped? ‘Yes. In other areas one of the things it is so useful for outside of work is hearing the television.

I have been using subtitles for a number of years now but not all channels have them so the Roger Pen has made the TV more accessible to me.’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘Yes, Lee was an excellent trainer and the only person who managed to get the audio shoe working on my hearing aid.

FM Hearing have also been very patient and helpful as I had to change my hearing aids and this meant changing the audio shoe and it all took quite a
long time but through no fault of FM Hearing.’

Did you rate us overall?: (1=poor to 5=excellent):  5

Jane R., Torquay

Equipment supplied – Phonak Roger Pen Transmitter, Roger X receiver with DAI shoe and Phone Adapter


Roger-Pen-Roger-X-Bundle

Phonak Roger Pen & Roger X

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘I find that if I use it properly then I can tune into one person speaking, which is useful in busy office environment.

Have also used it to listen to a presentation, connected it to computer.’

Q). Which areas were you looking for help?: General communication issues in challenging environments

Q). Has it helped? ‘It has helped with my communication.’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘I found the trainer James was very helpful, would recommend him.’

Did you rate us overall?: (1=poor to 5=excellent):  5

Nicholas P., Bradford

Equipment supplied – Phonak Roger Pen Transmitter, Roger X receivers with DAI shoes and Phone Adapter


Roger_Pen

Phonak Roger Pen

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘It makes such a difference working in an open plan office when I have phone calls. So much better using the Roger Pen.’

Q). Which areas were you looking for help?: General communication issues in challenging environments

Q). Has it helped? ‘It is very helpful in meetings.’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘Very useful and the trainer Lee was lovely and didn’t mind me asking any questions.’

Did you rate us overall?: (1=poor to 5=excellent):  5

Susie L., Norwich

Equipment supplied – Phonak Roger Pen Transmitter, Roger X receiver with DAI shoe and Phone Adapters


Call-Centre

USB Conversion to Headset Pack

Q). How are you finding Roger?: It’s very good equipment…I’m overall pleased with it

‘I’ve found Roger excellent on the phone in the office and it has proved very good in the court room.

It is a bit hit and miss using Bluetooth with the mobile though, so I don’t tend to use it and put my mobile on speaker phone in a quiet room!

Largely, though, I think this is due to mobile signal etc rather than the Roger Pen.’

Q). Which areas were you looking for help?: General communication issues in challenging environments

Q). Has it helped? ‘Definitely. Very good on the phone and in meetings etc. I wouldn’t be without it!’

Q). Did you have Roger training?: Yes

Q). Was it useful?: ‘All very useful’

Did you rate us overall?: (1=poor to 5=excellent):  4

Lesley E., Ipswich

Equipment supplied – Phonak Roger Pen Transmitter, Phonak Roger Clip-on Mic transmitter, Roger X receivers with DAI shoes and USB Conversion to Headset Pack